Hey folks, I've been a loyal customer of Corbin for 5 years and have purchased a couple of there seats and a driver backrest. (1200.00 or so worth of stuff). I recently ordered the passenger backrest for my 05 Ultra and was not happy with the design. I called Corbin and explained my issues with the product and they gave me a hard time about returning it. My issue was: the Corbin design rest on the lip of the tour pack lid, hitting bumps (a lot of them here in RI) causes the passengers back to hit the hard lip of the trunk. Also, the Corbin is just screwed to the tour pack and not rubber mounted like the HD version. And finally, the lower "pad" isn't padded and just stuck to the lower part of the pack with tape. It took them a week to give me the RMA info. I boxed it up and shipped it back. So far I was out: 301.00 (229.00 for the back, 35 in shipping and another 37 in shipping back.)

I was stunned when they refunded me just 183.20 charging me 20% restocking fee. I found this a little frustrating since 1. the product was not custom made (just plain flat leather with no welts, studs or stitching), it was on the bike for 5 minutes, and shipped back in Brand new condition. But to a loyal customer that had spent over 1200.00 prior to this purchase just didn't make good business sense to me.

Without a doubt I received a bit of an attitude during this process from Corbin. When I discovered the 20% fee, I emailed the same person I worked with on the RMA info and explained my dissapointment with the fee and asked if they would refund the fee. She said she'd check on it. I never heard back from them, I emailed a week later. Still nothing!!!! I called and was told, Sorry we asked but won't do anything, the fee covered unboxing the item and putting it back on a shelf.

I wouldn't be writing this if they just handled this a little better, even if they charged me the 20% Heck, it's only 45 bucks. But, it would have been a better business decision to not charge it, or at least a reasonable response to emails and phone calls.

Thanks for listening ;-)

Joe

 

While a restock fee is not uncommon, its a shame they wouldnt work with you. Being a big Corbin fan for years I tried to purchase a new seat for my 2010 StreetGlide last spring. The salesman's "could give a $hit less" attitude and refusal to customize to my desires steered me to an alternative product from C&C Seats. Corbin unfortunately is no longer the company it once was. C&C offers GREAT customer service! While C&C has a restock fee as well, atleast you will work with someone on the other end (Chuck or Chuey) who DOES care about your satisfaction with their products (a shamelees endorsement!)!

 

I used to be a loyal Corbin customer. I purchased a corbin seat for each of my bikes prior to the Street Glide. I went with a Mustang seat for that bike, and it was the best decision I could have made. The seat is much more comfortable for my passenger, and the looks are outstanding. We tried both seats at the stores in Daytona and the mustang won.

 

My butt likes corbin...have had 4 or them, and my butt has been happy. I am dissapointed that some people have had customer service issues, and I believe them to be true...but this has not been mine. IMHO they make a great seat. Nothing is perfect in this world, as far as a product, but customer service has to be...or you lose it all.

 

...is the stuff of legend...legendarily bad!

Some of their stuff looks so cool, and my understanding is that if you live near Hollister, then you go there with your bike and keep on 'em till they get your fit right (sounds cool to me...I'm in the Bay Area.)

But mail order and Corbin? I've read so many bad things about their customer service, I would conclude that they are ******** when they think they can get away with it.

What sucks is that, so what if you can get away with it? Why would you want to?

It's like say there's $20 sitting on the ground that I just saw a guy drop out of his pocket. I know it's his but he doesn't see me watch the bill drop. I can wait a second for him to go away, pocket the money and no one's the wiser, right? I don't want to rip him off (it is a rip-off, by the way, to take something that doesn't belong to you when you know who's stuff it is, no matter how you come across it) not because I'll go to hell in a hand basket; I simply don't want to. We were brought up better than this.

Then again, Corbin's a corporation, with more rights than people, more say than people. I'm a capatalist, through and through, but corporations exist to provide financial gain to individuals without individual responsibility.

I'm sorry that Corbin chooses to burn you. You're not the only one. I've read many, many posts like yours. And when someone wants to reply to my post here defending Corbin, ask yourself, "Did they rip you off too, or are you one the lucky ones?"

My question to Corbin is: why would you want to do stuff like this to people, ignoring their concerns while you take money that really isn't yours (re-stocking fees, charging money to return an item to a shelf, constitute a form of corporate theft as described by the OP, in my opinion.)

There is natural law that trumps man's law, which is an attempt at decency. When we're talking about Corbin's re-stocking fee, of course, we're talking about their policy, not the law, and it's an indecent ploy to keep people's money that they know doesn't belong to them, but as long as they can get away with it...

Natural law dictates that things exist in balance, and the balance is made right inevitably. Whether you are made whole in a reasonable time isn't the point here; you got burned. How long does Corbin flourish while treating customers this way in the face of what's naturally decent?

Not forever. I, for one, wouldn't patronize their business after reading stuff like this many times.

Corbin, you suck.

 

Agreed. I contacted them with the simple question about how I can see their products in person before buying and I got some BS cookie-cutter emial saying to call their customer service reps. So I did, and was basically told to just look for their seats on other bikes since I didn't want to risk buying and having to forfit a 20% restocking fee. Pity, because I've had 2 corbin seats on an older bike I had and really liked them.
I guess that's what happens when you refuse to retail through anyone else and only do direct sales.

 

My rear view likes Corbin too but boy they can be a gamble. I've been lucky over the years but have had to tweak some of their misaligned hardware and minor stuff. I've had some friends get a real runaround from them over the years. Too bad.

 

I have read about Corbin customer service complaints going back to 1990. It seems they have not changed in 20 years. Some products are excellent, others people complain about not so good. Then when you need help from the people that made it, you get treated like poop.

To the OP, how did you pay for the saddle, if CC, maybe dispute charge, if check, stop payment. Just a thought.

 

Vote with your dollars and your feet. When a seller burns you, give them an opportunity to make it right, and if they don't, tell them you won't do business with them again and that you're now a walking [rolling?] negative billboard for their business/products.

 

I am one of the lucky ones....... Been riding on Corbin's since 1998 and never had a problem. Once I wanted to return a saddle for repairs, they let me drop it off at the Americade Rally in Lake George and then mailed it back to me repaired for about 40.00, work and shipping. I deal with the Daytona store and have always found them to be helpful and friendly. On the other hand, I bought a Mustang and didn't like it, I returned it the one day later, they charged me the 20% of the saddle and none of my shipping was returned. I found them real nasty and un-willing to help me or correct the problem....... I will never buy from Mustang again.

Be Safe JIM