Yeah, I gotta agree with you. my local dealers are both nice but there is no deal on anything. I order all of my parts on line from other HD dealers and service is done by me, an independent, or a HD dealer in AZ that is 100 miles away. I guess some dealers just don't need the business.

 

 

Dealer 100 miles away Mother Road? I have only used them for a tire change.....so far do all other work myself and no warranty work required.(knock on wood) Great people in our dealings with parts crew.

I am thinking of going back to my SEPST and wish I could find someone who has used Kellys Performance Specialist here in Kingman. Maybe I should look for a Vegas tuner?

To OP, I can understand your frustration but see the dealer side as well. Still...if I just bought a $22K bike there and got that response my wallet would likely go elsewhere also.

 

Yep; Mother Road in Kingman is the dealer I was referring to; they are half the cost for service compared to the Vegas dealers. I service there about every 10K; the rest I do my self.

There is a independent here in Vegas called Sinister Cycles; so far I've only had them install a tire but I plan to try them in the future for other things; I think its owned by a husband/wife team and they seem to know whats up. I have never heard anything bad and that kind of news travels fast here. Perhaps you should give them a call. If you do use them please post your opinion as I'd like more feed back on them as well.

 

A couple of thoughts ...

1. A really good point, and that's why I did this job myself too. My fear was that the dealership would just loosen the inner primary to swap the rotors and re tighten -- maybe half expecting to see me come in X 000's miles later with a leak. That would be a real bummer.

2. As far as the OP's argument, I can see both sides, but wish the dealer had maybe given him a one-time free pass seeing that he bought the bike there, and then explained their policy.

3. While I try to do as much of my own work as possible, I also make it a point to never get too sideways with a local dealer no matter how unfair the situation in case I need the clown for a recall, emergency repair, something way beyond my skill and/or tool set, etc.

4. I just accept that dealing with dealerships is a game, and it's best to know the rules going in -- the house usually wins. When I bought my two Harley's -- no matter how expensive/over-priced/"this thing should be perfect for that much money" one may feel -- I knew that true to their reputation/history, they would still break, fail, and require a few trips to the dealership.

In other words, I knew the rules going in.

 

you do know that you don't have to use the dealer that you bought the bike from for warranty work? if you want to try fullerton, next time you need warranty service, take it there.

 

I only read half the posts here but if I need to buy a HD part from a certain dealer to get quality service then that dealer is a piece of crap and I do not need him touching my bike Maybe the poster who compared it to a deli sandwich runs his biz that way but I think a fair rate for a quality job is Bus. 101. Labor rate is set for a reason the part is one he did not have to order, stock or pay in advance so why does he think he needs to make more money on it.