Dealer -
Stellar HDF Member
Joined: Jul 2009
Posts: 2,476
Likes: 193
From: Las Vegas, NV
I purchased the part from another HD Dealership online, not eBay, not Craigslist, which I relayed to the service guy, only reason is because I didn't want to wait 2wks. I don't think you can compare Harley parts to deli meats lol. The dealership makes "plenty" of profit on service. I don't expect them to warranty a part I purchased elsewhere, only the labor. Dealerships are closing because they rip people off, they sell $12 t-shirts for $35 and overcharge for basic parts & service. How about lowering the cost and doing some volume. I run my own business, I know how to treat my customers. If my customers want a part right away, I find it, get it here, and install for a reasonable price, that's why I get return business. The guys at Westminster HD had no problem installing the SE comp..they won a new customer..that's how you do it. Period
Outstanding HDF Member
Joined: Aug 2008
Posts: 2,951
Likes: 6
From: Kingman, AZ
I agree with you being disapointed, you bought the bike there and you tried to buy the part there.
But not the part where you have to drive 25 minutes to the next HD dealer.
If I skip out on my local dealer it's 1 1/2 hours to the next two closest dealers and 2 hours to the 3rd closest.
But not the part where you have to drive 25 minutes to the next HD dealer.
If I skip out on my local dealer it's 1 1/2 hours to the next two closest dealers and 2 hours to the 3rd closest.
Outstanding HDF Member
Joined: Aug 2008
Posts: 2,951
Likes: 6
From: Kingman, AZ
Yeah, I gotta agree with you. my local dealers are both nice but there is no deal on anything. I order all of my parts on line from other HD dealers and service is done by me, an independent, or a HD dealer in AZ that is 100 miles away. I guess some dealers just don't need the business.
I am thinking of going back to my SEPST and wish I could find someone who has used Kellys Performance Specialist here in Kingman. Maybe I should look for a Vegas tuner?
To OP, I can understand your frustration but see the dealer side as well. Still...if I just bought a $22K bike there and got that response my wallet would likely go elsewhere also.
Stellar HDF Member
Joined: Jul 2009
Posts: 2,476
Likes: 193
From: Las Vegas, NV
Dealer 100 miles away Mother Road? I have only used them for a tire change.....so far do all other work myself and no warranty work required.(knock on wood) Great people in our dealings with parts crew.
I am thinking of going back to my SEPST and wish I could find someone who has used Kellys Performance Specialist here in Kingman. Maybe I should look for a Vegas tuner?
To OP, I can understand your frustration but see the dealer side as well. Still...if I just bought a $22K bike there and got that response my wallet would likely go elsewhere also.
I am thinking of going back to my SEPST and wish I could find someone who has used Kellys Performance Specialist here in Kingman. Maybe I should look for a Vegas tuner?
To OP, I can understand your frustration but see the dealer side as well. Still...if I just bought a $22K bike there and got that response my wallet would likely go elsewhere also.
There is a independent here in Vegas called Sinister Cycles; so far I've only had them install a tire but I plan to try them in the future for other things; I think its owned by a husband/wife team and they seem to know whats up. I have never heard anything bad and that kind of news travels fast here. Perhaps you should give them a call. If you do use them please post your opinion as I'd like more feed back on them as well.
Road Captain
Joined: Oct 2009
Posts: 666
Likes: 5
From: Bay Area, CA
Having done this particular job I'm surprised they'd dop it for just $130. Wonder what the going rate has been at dealerships and whether they're pulling the inner primary or not. The cost of a new gasket for the primary cover is $36. The derby cover gasket service kit is about $6. Pull the inner and you're in for a further $25 in gaskets and seals. That means they're charging you at going rates about 1 hr labor. That's pretty quick work even if it is a straight forward job.
1. A really good point, and that's why I did this job myself too. My fear was that the dealership would just loosen the inner primary to swap the rotors and re tighten -- maybe half expecting to see me come in X 000's miles later with a leak. That would be a real bummer.
2. As far as the OP's argument, I can see both sides, but wish the dealer had maybe given him a one-time free pass seeing that he bought the bike there, and then explained their policy.
3. While I try to do as much of my own work as possible, I also make it a point to never get too sideways with a local dealer no matter how unfair the situation in case I need the clown for a recall, emergency repair, something way beyond my skill and/or tool set, etc.
4. I just accept that dealing with dealerships is a game, and it's best to know the rules going in -- the house usually wins. When I bought my two Harley's -- no matter how expensive/over-priced/"this thing should be perfect for that much money" one may feel -- I knew that true to their reputation/history, they would still break, fail, and require a few trips to the dealership.
In other words, I knew the rules going in.
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
I bought my 2009 Ultra from Westminster. Since Feb 2009 I've been to them 10 times for warranty related items. 3 of the times I got as far as the driveway only to have to take it back and have them fix something their mechanic ( I'll use that term loosely) screwed up while fixing the original problem.
I only will use them for warranty work!
Anything else I take it to Cyclepath Cycle. http://www.cyclepathcycle.com/index.html
If after the warranty is up in Feb. 2011 and I need dealer work done, I'll try Fullerton HD.
I only will use them for warranty work!
Anything else I take it to Cyclepath Cycle. http://www.cyclepathcycle.com/index.html
If after the warranty is up in Feb. 2011 and I need dealer work done, I'll try Fullerton HD.
Road Master
Joined: Sep 2009
Posts: 787
Likes: 6
From: Charlotte NC
I only read half the posts here but if I need to buy a HD part from a certain dealer to get quality service then that dealer is a piece of crap and I do not need him touching my bike Maybe the poster who compared it to a deli sandwich runs his biz that way but I think a fair rate for a quality job is Bus. 101. Labor rate is set for a reason the part is one he did not have to order, stock or pay in advance so why does he think he needs to make more money on it.
Last edited by All Aces; Oct 31, 2010 at 06:25 PM.
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omgtkk
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