chicago hd becoming a problem, anyone else?
Cruiser
Joined: Feb 2010
Posts: 190
Likes: 2
From: Central MA
My experience with Chicago HD is that they are slow and give absolutely no communication about your order but they do come through. One day your parts will just show up on your doorstep. Lakeshore and Zanotti's are quicker and better about doing follow-up on order status.
Intermediate
Joined: Dec 2010
Posts: 38
Likes: 0
Zanotti's
Ordered about $1,000 in parts from Zanotti's this summer. Took almost eight weeks to get them because they were on b/o from the moco but my credit card wasn't charged until the parts shipped. Communication wasn't the best, I had to keep emailing with a request to update status because they kept missing ship dates and I wasn't hearing anything from them. Still, considering the price, I would buy from them again.
Road Captain
Joined: Mar 2009
Posts: 715
Likes: 1
Haven't tried Chicago yet, but have used Zanotti's for quite a while and prices were pretty good. My customer service has always been decent too. Yeah, seems like they often just order the parts from HD after you place your order. No big deal for the most part. Curious thing lately though with Zanotti's, since they changed their website a tiny bit recently, their prices aren't as discounted as before. Seems like before they were about 20% and maybe a pinch extra on a few items and now it seems to be more like 14-16%. In fact, with their new prices and shipping factored in, I elected this time to go with my local on black friday for my new Agitator's for the Roadie this year. Uh, chrome for the Roadie though! I wonder what transpired with Zanotti's to instigate that change.
Ultimate HDF Member
Joined: Nov 2005
Posts: 5,926
Likes: 138
From: NE Ohio
Just placed an order with Zanotti, checked pricing with Chicago and found they were $10.00 more, guess they are going away from the 20%. I placed the order with Zanotti and got an email about a half hour later saying the parts were in stock and would ship that day, I'm done with Chicago.
Road Master
Joined: Aug 2005
Posts: 1,000
Likes: 0
From: NH
thats why i do buisness with them...........i've always gotten great customer service from them,and good prices
Tourer
Joined: Feb 2009
Posts: 450
Likes: 2
From: Loudon TN. (30 miles from The Dragon)
I've ordered a lot of stuff from Chicago HD. Very slow and calling don't help much. They seem very unorganized. All my business is now done at Zanottis. Very pleased with the service they provide.
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Cruiser
Joined: Jun 2006
Posts: 134
Likes: 0
From: south western nh
Well after 12 weeks, and a few days, six phone calls I finally was told the se motor kit I ordered was on back order until April 1st. Did they honestly think I could be lied to for that length of time?Anyways the bike is torn down, no parts, called and canceled my daytona reservations. ANYONE who reads through these pages and orders from them is a fool. Oh and I had to take the other parts for the kit, or pay the big restock fee, so I have a 58mm hight flow kit which will probably end up in the trash(wont fit stocker).The electic compression releases will be used, but what a nightmare,STAY AWAY.
Last edited by neverhme; Jan 2, 2011 at 05:49 PM.