chicago hd becoming a problem, anyone else?
5th Gear
Joined: Dec 2006
Posts: 9
Likes: 0
From: East Bay Cali
Have ordered before with zero issues - Ordered 11/29/2010 - Received email that they had to order parts - no updates since - called 12/20 they informed me that order was placed but they where having issue keeping up with orders and Harley was closing for year end 12/20 - 1/3/2011 - called yesterday and was told that all orders from 11/20 - 12/15 never were sent to Harley (IT/Website systems issues?) - they then resent them on 12/15 and my order should be here some time next week? - can't understand why they have no interest in sending a note out to people that have ordered to let them know what's going on - rather just loose more and more customers using the silent treatment
Grand HDF Member
Joined: May 2008
Posts: 4,585
Likes: 673
From: Rolla
Have ordered before with zero issues - Ordered 11/29/2010 - Received email that they had to order parts - no updates since - called 12/20 they informed me that order was placed but they where having issue keeping up with orders and Harley was closing for year end 12/20 - 1/3/2011 - called yesterday and was told that all orders from 11/20 - 12/15 never were sent to Harley (IT/Website systems issues?) - they then resent them on 12/15 and my order should be here some time next week? - can't understand why they have no interest in sending a note out to people that have ordered to let them know what's going on - rather just loose more and more customers using the silent treatment
That might explain why I haven't heard anything from them.
I placed an order on 11/29/2010. Got the standard email that they were processing my order. Then the one that stated everything had to be ordered.
Nothing since then. And I agree, that is NOT the way to treat customers.
I know stuff happens. Just send out an email keep us informed.
It's 10 degrees out with snow on the ground, so I couldn't ride anyway.
If it was in the spring or summer I would really be pissed by now.
Advanced
Joined: May 2009
Posts: 85
Likes: 1
From: Prosper, TX
I ordered several parts due to a deer/bike mishap 11/04 and 11/08 and still have yet to receive the majority of my $2,500 order. The only parts that should have taken time was a primered inner and outer batwing fiaring; however, I got primed bags and lids 3 weeks ago. I did get about $650 dollars worth of stuff. I am calling Monday and if they can't give me a date yet, I'm canceling and going to Zanotti's.
I hope to ride my bike again this spring, but I'm wondering.
I hope to ride my bike again this spring, but I'm wondering.
Ultimate HDF Member
Joined: Nov 2007
Posts: 6,716
Likes: 13
WELLL SAY GOODBYE TO 20% off!!!! Chicago hd started that discount over 10 years ago way before othere stealers, with all you whining cry babies they now offer only 10%....so I can guarantee the other dealers will also follow now that they don't need to compete with the 20%
Outstanding HDF Member
Joined: Jul 2006
Posts: 2,876
Likes: 3
From: Washington State
WELLL SAY GOODBYE TO 20% off!!!! Chicago hd started that discount over 10 years ago way before othere stealers, with all you whining cry babies they now offer only 10%....so I can guarantee the other dealers will also follow now that they don't need to compete with the 20%
Grand HDF Member
Joined: May 2008
Posts: 4,585
Likes: 673
From: Rolla
WELLL SAY GOODBYE TO 20% off!!!! Chicago hd started that discount over 10 years ago way before othere stealers, with all you whining cry babies they now offer only 10%....so I can guarantee the other dealers will also follow now that they don't need to compete with the 20%
The fastest I've ever gotten anything from them was 3 weeks.
I'm sorry, but that is not worth 20% off to me.
And I highly doubt that any whining going on here had anything to do with their decision to drop the 20% off.
Cruiser
Joined: Jul 2010
Posts: 122
Likes: 0
From: Las Vegas
I ordered an advanced wiring harness for the harley stock stereo in September and had to cancel the order just before Christmas because it was taking too long!
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Seasoned HDF Member
Joined: Oct 2007
Posts: 10,946
Likes: 822
From: Nevada
WELLL SAY GOODBYE TO 20% off!!!! Chicago hd started that discount over 10 years ago way before othere stealers, with all you whining cry babies they now offer only 10%....so I can guarantee the other dealers will also follow now that they don't need to compete with the 20%
20% off ain't worth the aggravation of waiting weeks for an order to arrive. Neither is 10%.