What would you do?
Thread Starter
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Intermediate
Joined: Sep 2005
Posts: 40
Likes: 0
From: Southwest Chicago Suburbs
I didn't wait 2 hours. I was being eaten alive by mosquitos. I called my local guy. He was there in 13 minutes. I put it on the flatbed and tied it dowm. The kid was scared to death of me and the new bike. ( cuz the skull tatto's? lol) He then drove like 3 miles and hour to get it to my garage. I am trying to get my money back now, but it doesn't look good. The dealership gets paid from the motor comany to assemble the new bike. Something called P&D or something like that. The motor co says the dealer should have seen/found the sensor during setup. I told them I want my prep charge back, because they didn't prep the bike correctly and sent me on my way... I'l prolly just eat the 84 bucks. It will cost them 2000 x 84 bucks before I get done finding people to tell this story to.
The only thing to do in a situation like this is to take care of your SHI*. Bit the bullet and get it towed in a timley manor, Pay the driver and try to get reimbursed later (I did when my 08 Ultra broke the belt with 700 miles, after a 3hr eta). This way you did everything you could to keep the situation from getting worse. Sitting on the side of the road for 2 hours is dangerous and not worth the risk.
Good Luck and be Safe,
Ken
Good Luck and be Safe,
Ken
Thread Starter
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Intermediate
Joined: Sep 2005
Posts: 40
Likes: 0
From: Southwest Chicago Suburbs
Yes but I only get one a year, and I figure I may need that tow still. I will get my 3000 of non completed parts and labor back, no question about that one.
I don't think I was clear about the way the ERS towing works.
It is like Harley has already paid Road America for 1 tow on every bike they sell. EVERY ONE of them. So they want you to use it (that tow) if you need a tow. Not bring them another, more expensive tow bill to add to what has already been spent on the Roadside Program.
As far as returning the bike as a Lemon or getting $3000 back because a wire was unpluged??? Good Luck.
I know it sucks to have something new break down, but it happens. That is what paid for my StreetGlide
Ken
It is like Harley has already paid Road America for 1 tow on every bike they sell. EVERY ONE of them. So they want you to use it (that tow) if you need a tow. Not bring them another, more expensive tow bill to add to what has already been spent on the Roadside Program.
As far as returning the bike as a Lemon or getting $3000 back because a wire was unpluged??? Good Luck.
I know it sucks to have something new break down, but it happens. That is what paid for my StreetGlide
Ken
Seasoned HDF Member
Joined: Aug 2010
Posts: 5,173
Likes: 177
From: East Coast
There is no excuse period. If I owned a dealership, I'd want to be recognized as having THE BEST service anywhere.
Penny wise and pound foolish, as most dealerships are. They squander a future fortune for a couple of dollars now. Brilliant strategy.
Oh, and one more thing...What goes around comes around, so he'd better be prepared to reap a meager harvest, at best.
Penny wise and pound foolish, as most dealerships are. They squander a future fortune for a couple of dollars now. Brilliant strategy.
Oh, and one more thing...What goes around comes around, so he'd better be prepared to reap a meager harvest, at best.
Seasoned HDF Member
Joined: Mar 2008
Posts: 9,384
Likes: 1,776
From: Central Texas
give us the name then give the dealership this
https://www.hdforums.com/forum/touri...ld-you-do.html
https://www.hdforums.com/forum/touri...ld-you-do.html
I sure hope that it is a simple fix and you are back on the road in no time..But I have to tell you, I am still steaming about how you were treated..
Thread Starter
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Intermediate
Joined: Sep 2005
Posts: 40
Likes: 0
From: Southwest Chicago Suburbs
News flash. This afternoon when I posted this here I also posted something on Facebook. Well it seems the dealers people must read FB because 75 minutes after I posted I had a voicemail from the general manager saying he just authorized a check for the tow but needed to talk to me about the upgrade. He suggested a meeting with him and the 30 yr old service manager. Thats the same guy that old me "sorry we are going home in 40 minutes and we aren't a tow service". There will not be any meeting.
Just thinking out loud, If I was the manager I think I would have explained that the motor company will not pay the dealer for the tow, so I'll give you a in store gift card for the tow, and then let you turn it in to HOG... That would have been win win...
Just thinking out loud, If I was the manager I think I would have explained that the motor company will not pay the dealer for the tow, so I'll give you a in store gift card for the tow, and then let you turn it in to HOG... That would have been win win...
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Banned
Joined: Nov 2009
Posts: 2,119
Likes: 651
From: null
If you buy a new 2012 Harley Davidson Ultra Limited FLTHK and it stops running while you are going down the road headed home from the dealer, and look at the odometer and notice you have only gone 27 total miles when it stops, that Harley Davidson Motor Co does not consider that under warranty and will not pay for the tow. They said use your once a year HOG tow. The dealer thinks it is the Motor Co's problem and they will not pay for the tow. I needed the tow because the dealers service dept was going home in 40 minutes, so sorry Charlie. They told me to get my own tow truck, have them bring it to the dealer and leave it in front of the outside service door, then I could bring them the keys in the morning. What would you do?
Last edited by useR 564357348; Aug 12, 2011 at 11:59 PM.
Elite HDF Member
Joined: Apr 2009
Posts: 3,542
Likes: 161
From: Booming metropolis
that only works with home loans here. I think your suggestion was addressed numwous post back.