Harley Rep. idiot
Road Captain
Joined: Oct 2011
Posts: 554
Likes: 5
From: San Diego, Ca.
i was not billegerent with the rep until the point I asked him..." so your stance is that your not going to do anything to fix my bike....and i believe i told him we have nothing else to f*cking to talking about do we ? "....however he was in earshot when i told the manager i didn't appreciate being talked to like im some f*cking idiot...that he insults our intelligence by telling us that that is normal Harley sounds....and i may have called him an idiot...not sure
second...i bought the bike and had the dealer add those items on at my request...but i also had them but grips and chrome buttons and caps on also....surprised the dealer didn't try and tell me thats part of my problem...lol
second...i bought the bike and had the dealer add those items on at my request...but i also had them but grips and chrome buttons and caps on also....surprised the dealer didn't try and tell me thats part of my problem...lol
Elite HDF Member
Joined: Apr 2006
Posts: 3,948
Likes: 54
From: The Burgh
I'm sure he's been called an idiot before. He is just doing his job, trying to get out of coughing up expensive engine work or a new engine. Remember, the squeaky wheel gets the grease. Stay on them, call HD, have Bill explain to you how these "mods" can effect/damage your engine. Personally, I don't see how an air cleaner, tuner, and pipes can do anything but good. Does not that set up make it run a little richer and cooler? Wouldn't you have to get into the ECM to change the max RPM? Although they have corporate lawyers for stuff like this, they do NOT want to go to court, and if they are anything like car manufactures, will do whatever it takes to avoid that. As I said in my previous post, Toyota would buy engines all day to avoid buy backs or court. I did brakes at least 5 times on a Tundra. There was nothing wrong with the brakes, I was just doing what the factory rep wanted to try and satisfy the customer and document a good faith effort on the manufacturers part.I worked at a mom and pop BMW shop that rebuilt a guys transmission for free, 'cause it **** the bed in our shop. It went out again 9 months later, guy took us to court, judge made the shop pay for another trans. Judges in civil cases still look at consumers as victims in cases like this. I would still pursue an out of court resolution as much as you can. Just some thoughts I had on your situation---Dan
thaks dan.....i couldn't agree more.....im still looking for that 1-800 number so i can call them this am....i will try and google this....i hope to get more feedback and information today.....the more i think about it...the more i am inclined to DEcline the " at cost " move up to a 2012 model.....its a crap-shot at getting another piece of junk.....and the MOCO wins as another gentelman said earlier....i shouldn't have to keep throwing money at them....if they want to put me in a 2012 bike same as mine with my upgrades at their cost....then that is a solution i can live with....anything less and i will have to consider the amount...but i am definatly taking the advise and calling harley direct today...
i just got off the phone with Harley MoCo...i listened to some spanish lady give me attitude even though i was nice as pie with her....i explained in great detail of my displeasure with deouche bag bill the rep.....that the mechanics and the manager and myself all were in agreement that the bike is making an excessive noise....that bill is out of his mind....and that i would not rest until i have received what i payed for....a good strong running normal sounding Harley.....i explained that bill told my manager that he had declined 3 bikes the same week for the same noise....i made NO mention of law suits or speaking to any attorneys....only that i wouldn't rest until this was made right...she told me opened a case and gave me a number and that they would call me back with in a couple days and give me an answer.....but she had a definate attitude...not one i was expecting from a customer represenative...
Road Captain
Joined: Oct 2011
Posts: 554
Likes: 5
From: San Diego, Ca.
i just got off the phone with Harley MoCo...i listened to some spanish lady give me attitude even though i was nice as pie with her....i explained in great detail of my displeasure with deouche bag bill the rep.....that the mechanics and the manager and myself all were in agreement that the bike is making an excessive noise....that bill is out of his mind....and that i would not rest until i have received what i payed for....a good strong running normal sounding Harley.....i explained that bill told my manager that he had declined 3 bikes the same week for the same noise....i made NO mention of law suits or speaking to any attorneys....only that i wouldn't rest until this was made right...she told me opened a case and gave me a number and that they would call me back with in a couple days and give me an answer.....but she had a definate attitude...not one i was expecting from a customer represenative...
if they don't make this right with me....this will be the LAST new harley i ever buy...i'll find some old widow that i know won't re-invest back into Harley and buy her bike......and do all my work with indys.....shouldn't be this hard......especially in a recession when a man is willing to turn loose of this much money...you would think they were fighting for our buisness....not so willing to **** us off and their " i don't care " attitude.....
Road Master
Joined: Aug 2006
Posts: 1,113
Likes: 36
From: Ormond Beach, FL
IMO you should not be talking to any one on the phone, you should write a polite letter stating the facts with all documentation you have. This should be sent certified with a signed receipt. If you want to send a copy to your lawyer that may help. Ask for there solution and wait for it in writing. After all this put the stock parts back on and go after them in a legal way. You are wasting your time talking to a customer service rep on the phone. Just a thought.
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Road Captain
Joined: Oct 2011
Posts: 554
Likes: 5
From: San Diego, Ca.
IMO you should not be talking to any one on the phone, you should write a polite letter stating the facts with all documentation you have. This should be sent certified with a signed receipt. If you want to send a copy to your lawyer that may help. Ask for there solution and wait for it in writing. After all this put the stock parts back on and go after them in a legal way. You are wasting your time talking to a customer service rep on the phone. Just a thought.
Road Warrior
Joined: Jun 2008
Posts: 1,759
Likes: 153
From: On a Large Sandbar, NY
Just an FYI...
Not sure how the MOCO warranty is written, but I'm sure their high priced tag attorney's have this covered...this is a portion of understanding the Magnuson_Moss Warranty Act..may not be as simple as the MOCO has to warranty it regardless..
"Under the act, aftermarket equipment that improves performance does not automatically void a vehicle manufacturer's original warranty, unless the warranty clearly states the addition of aftermarket equipment automatically voids your vehicle's warranty, or if it can be proven that the aftermarket device is the direct cause of the failure."
Not sure how the MOCO warranty is written, but I'm sure their high priced tag attorney's have this covered...this is a portion of understanding the Magnuson_Moss Warranty Act..may not be as simple as the MOCO has to warranty it regardless..
"Under the act, aftermarket equipment that improves performance does not automatically void a vehicle manufacturer's original warranty, unless the warranty clearly states the addition of aftermarket equipment automatically voids your vehicle's warranty, or if it can be proven that the aftermarket device is the direct cause of the failure."