Harley Rep. idiot
im back....and let me be the first to tell the fella who said " sounds like a bunch of whiners " to **** off.......this is a forum for people to come on here and discuss the issues they are having....to learn from each other....not to be called names by some tough guy hiding behind his lap top......ive no doubt if you were hung with a bike that even the mechanics and manager of the dealership said yep....thats horrible....you would be on here whining....or you must be too tough....
next....i'd would hate to guess the percentage of people that get pipes, breathers and a tuner on their bike right off....and NEVER have issues with their bike or noises.....can i prove that this didn't cause my bike to tick or knock...NO.....but the vast majority of people putting these simple mods on don't have any issues....
next....this deouche bag rep insults my intelligence...the intellegince of both the manager and mechanics he has working at the dealership....as we all agree my bike is making a loud and excessive ticking noise that is not normal....im sure if i was just whining and didn't actually have an issue...they would have turned me away immediatly....
does anyone have this 1-800 number for Harley.....i would love to call them tomorrow....and i will also add that if i wanted to pay for the dealership to remove all the mods and put the bike back to factory he would listen to the bike again....but can promise me its not going to be louder than his bike.....and his is not excessive.....in all my years....i have never heard a bike knock and roll like the one he was on....just rediculous.....i do believe they are aware of an issue.....but won't fix it for fears everyone will find out and then they are screwed....until there is a class action suit...i should find out tomorrow what kind of deal hes prepared to offer me.....
i have never sued anyone in my life...wouldn't know where to start....would be a last resort....but i will consider speaking with someone and receiving some legal advise....and whomever advised getting some video and audio.... i think that is some good advise also.....reguardless i think tomorrow i will have them deliver my bike home to me after 3 weeks....and if nothing else just so i can log how long they have had it...and then have them come get it again and show a pattern of them having it...
next....i'd would hate to guess the percentage of people that get pipes, breathers and a tuner on their bike right off....and NEVER have issues with their bike or noises.....can i prove that this didn't cause my bike to tick or knock...NO.....but the vast majority of people putting these simple mods on don't have any issues....
next....this deouche bag rep insults my intelligence...the intellegince of both the manager and mechanics he has working at the dealership....as we all agree my bike is making a loud and excessive ticking noise that is not normal....im sure if i was just whining and didn't actually have an issue...they would have turned me away immediatly....
does anyone have this 1-800 number for Harley.....i would love to call them tomorrow....and i will also add that if i wanted to pay for the dealership to remove all the mods and put the bike back to factory he would listen to the bike again....but can promise me its not going to be louder than his bike.....and his is not excessive.....in all my years....i have never heard a bike knock and roll like the one he was on....just rediculous.....i do believe they are aware of an issue.....but won't fix it for fears everyone will find out and then they are screwed....until there is a class action suit...i should find out tomorrow what kind of deal hes prepared to offer me.....
i have never sued anyone in my life...wouldn't know where to start....would be a last resort....but i will consider speaking with someone and receiving some legal advise....and whomever advised getting some video and audio.... i think that is some good advise also.....reguardless i think tomorrow i will have them deliver my bike home to me after 3 weeks....and if nothing else just so i can log how long they have had it...and then have them come get it again and show a pattern of them having it...
Unofficial HDF Chaplain
Joined: Dec 2009
Posts: 21,148
Likes: 18,073
From: san diego
ride the snot out of it, blow it up! heres the trick, 50-55mph downshift 2 gears, dump clutch and twist throttle, will twist flywheel in a heartbeat! then run it untill oil pressure is -20 should stop just about -18, get new motor play the game! it sucks that is how its got to be, but its either that or spend money on something else
Road Captain
Joined: Oct 2011
Posts: 554
Likes: 5
From: San Diego, Ca.
ride the snot out of it, blow it up! heres the trick, 50-55mph downshift 2 gears, dump clutch and twist throttle, will twist flywheel in a heartbeat! then run it untill oil pressure is -20 should stop just about -18, get new motor play the game! it sucks that is how its got to be, but its either that or spend money on something else
Tourer
Joined: Jul 2006
Posts: 447
Likes: 2
From: Sooner Central
[QUOTE=sweetglide103;8989907]
i have never sued anyone in my life...wouldn't know where to start....would be a last resort....but i will consider speaking with someone and receiving some legal advise...
[QUOTE]
I'll offer this, you can take it or leave it:
While not motorcycles, I've been a technical "factory rep" for a consumer product. My advice is not to even mention lawyers or litigation. This takes out anyone who could resolve your issue in an equitable manner and places it in the hands of the lawyers.
Lawyers can not fix your bike. Lawyers care about getting paid, not about solving problems. Large corporations keep experts in consumer law on retainer; can the lawyer you hire win your case? (BTW, your posts here are likely to be used against you if a legal case is brought forward)
If you have the time and the resources, you have a small chance of slugging it out and winning against corporate lawyers.
For Consumers dealing with "factory reps", I'd advise that you try to keep emotions in check. Being billigerant will likely get no more than the "factory rep" quoting chapter & verse from the warranty paperwork. The "factory rep" wants less problems, an emotional Consumer adds to his problems.
Most "factory reps" want to only deal with technical facts, but have some lattitude in the "gray areas". Though upset, a Consumer that presents himself as reasonable and willing to work with the rep and within the rep's restrictions is far more likely to get a "gray area" benefit.
I'll spare you from a book about dealing with factory reps, but my major points concerning this thread are above...
i have never sued anyone in my life...wouldn't know where to start....would be a last resort....but i will consider speaking with someone and receiving some legal advise...
[QUOTE]
I'll offer this, you can take it or leave it:
While not motorcycles, I've been a technical "factory rep" for a consumer product. My advice is not to even mention lawyers or litigation. This takes out anyone who could resolve your issue in an equitable manner and places it in the hands of the lawyers.
Lawyers can not fix your bike. Lawyers care about getting paid, not about solving problems. Large corporations keep experts in consumer law on retainer; can the lawyer you hire win your case? (BTW, your posts here are likely to be used against you if a legal case is brought forward)
If you have the time and the resources, you have a small chance of slugging it out and winning against corporate lawyers.
For Consumers dealing with "factory reps", I'd advise that you try to keep emotions in check. Being billigerant will likely get no more than the "factory rep" quoting chapter & verse from the warranty paperwork. The "factory rep" wants less problems, an emotional Consumer adds to his problems.
Most "factory reps" want to only deal with technical facts, but have some lattitude in the "gray areas". Though upset, a Consumer that presents himself as reasonable and willing to work with the rep and within the rep's restrictions is far more likely to get a "gray area" benefit.
I'll spare you from a book about dealing with factory reps, but my major points concerning this thread are above...
Elite HDF Member
Joined: Jun 2007
Posts: 3,873
Likes: 13
From: NW Arkansas
: Sol.........I'll offer this, you can take it or leave it:
While not motorcycles, I've been a technical "factory rep" for a consumer product. My advice is not to even mention lawyers or litigation. This takes out anyone who could resolve your issue in an equitable manner and places it in the hands of the lawyers.
Lawyers can not fix your bike. Lawyers care about getting paid, not about solving problems. Large corporations keep experts in consumer law on retainer; can the lawyer you hire win your case? (BTW, your posts here are likely to be used against you if a legal case is brought forward)
If you have the time and the resources, you have a small chance of slugging it out and winning against corporate lawyers.
For Consumers dealing with "factory reps", I'd advise that you try to keep emotions in check. Being billigerant will likely get no more than the "factory rep" quoting chapter & verse from the warranty paperwork. The "factory rep" wants less problems, an emotional Consumer adds to his problems.
Most "factory reps" want to only deal with technical facts, but have some lattitude in the "gray areas". Though upset, a Consumer that presents himself as reasonable and willing to work with the rep and within the rep's restrictions is far more likely to get a "gray area" benefit.
I'll spare you from a book about dealing with factory reps, but my major points concerning this thread are above...
While not motorcycles, I've been a technical "factory rep" for a consumer product. My advice is not to even mention lawyers or litigation. This takes out anyone who could resolve your issue in an equitable manner and places it in the hands of the lawyers.
Lawyers can not fix your bike. Lawyers care about getting paid, not about solving problems. Large corporations keep experts in consumer law on retainer; can the lawyer you hire win your case? (BTW, your posts here are likely to be used against you if a legal case is brought forward)
If you have the time and the resources, you have a small chance of slugging it out and winning against corporate lawyers.
For Consumers dealing with "factory reps", I'd advise that you try to keep emotions in check. Being billigerant will likely get no more than the "factory rep" quoting chapter & verse from the warranty paperwork. The "factory rep" wants less problems, an emotional Consumer adds to his problems.
Most "factory reps" want to only deal with technical facts, but have some lattitude in the "gray areas". Though upset, a Consumer that presents himself as reasonable and willing to work with the rep and within the rep's restrictions is far more likely to get a "gray area" benefit.
I'll spare you from a book about dealing with factory reps, but my major points concerning this thread are above...
Ultimate HDF Member
Joined: Jun 2006
Posts: 5,801
Likes: 13
Luck has nothing to do with it. Let's recap a little about the past decade:
In 2003 Harley went from a hot forged crank with a Timken Lefty Bearing supporting it to a cold forged crank without the bearing, ( BUT! they will sell the bearing to you for bunches of extra dollars "for those desiring extra durability" (???) ) 2011 P&A Book
Then in 2007 they took another step down to the basement and gave you a CAST crankshaft with a blanched compensator mount and the compensators started coming apart to the point that S/E comps are now standard on 2012. ( Guess they had to..)
In 2008 they introduced the 25 mm axle with the single row ball bearing'd wheel bearing. My double row bearings ( '00 to'07,) were replaced at 97,000 miles just for good measure. The single row 'upgrade' now blow out long before that milage...Search it right here on the forum if you wish.
And they "gave" you compression releases this year!...not because you've got a big bad motor, but because without them you'd be tearing up starters and ring gears. Search Clink Clank GRIND ( Again, guess they had to..)
And then there's that wonderful customer service...
Harley appreciates your loyalty lh4x4, and Polaris appreciates Harley building a crappy motorcycle nowadays.
I'll run my '00 Road Glide for years to come. It's still a great motorcycle. Shame Harley doesn't build one anymore.
And someday I'll look at Polaris for my next bike. And it's not a metric.
I'll never buy a new Harley with what they're selling now. And apparently more and more people are seeing the light.
In 2003 Harley went from a hot forged crank with a Timken Lefty Bearing supporting it to a cold forged crank without the bearing, ( BUT! they will sell the bearing to you for bunches of extra dollars "for those desiring extra durability" (???) ) 2011 P&A Book
Then in 2007 they took another step down to the basement and gave you a CAST crankshaft with a blanched compensator mount and the compensators started coming apart to the point that S/E comps are now standard on 2012. ( Guess they had to..)
In 2008 they introduced the 25 mm axle with the single row ball bearing'd wheel bearing. My double row bearings ( '00 to'07,) were replaced at 97,000 miles just for good measure. The single row 'upgrade' now blow out long before that milage...Search it right here on the forum if you wish.
And they "gave" you compression releases this year!...not because you've got a big bad motor, but because without them you'd be tearing up starters and ring gears. Search Clink Clank GRIND ( Again, guess they had to..)
And then there's that wonderful customer service...
Harley appreciates your loyalty lh4x4, and Polaris appreciates Harley building a crappy motorcycle nowadays.
I'll run my '00 Road Glide for years to come. It's still a great motorcycle. Shame Harley doesn't build one anymore.
And someday I'll look at Polaris for my next bike. And it's not a metric.
I'll never buy a new Harley with what they're selling now. And apparently more and more people are seeing the light.
And people wonder why MOCO is losing longtime HD owners to the Honda Goldwing.
Tourer
Joined: Sep 2007
Posts: 315
Likes: 0
From: East Texas
Interesting thread. Some may not agree with me on this, but here is my take.
This is the same complaint you hear from alot of people on other forums, like for instance guys with deisel trucks. They go out and buy a new truck, and the first thing they do is buy a tuner, put bigger exhaust on it and increase air flow to create more HP and in simple terms open her up.
With this increase in power you start hurting STOCk parts that were not designed to handle the increase in HP. ie trannies, head gaskets, head bolts ect.
They then take broke truck to dealer and complain when dealer or the manufacturer wont fix it under warranty with the added mods.
The same happens with our harleys, ya go in and buy a new one. The first thing ya want to do is get rid of the cat and stock air fitler and put a tuner on it to increase torque and HP. This in my opinion puts increased stress on completly stock parts that were not designed to handle the increase in power and torque. Even though we believe they should.
When ya start having issues like the OP is having and the MOCO wont honor it cause its modded then we resort to bashing the MOCO.
When i bought my 11 SG last year and had it modded before i even put a mile on it, I knew that if I had issues with it most likely wouldnt be covered under warranty (even though dealer says he would honor it I still took the chance of the MOCO not.)
Knock on wood that I havent had any issues with the SG yet. But if I do then I know I stand a chance of fixing it on my own dime.
Just my .02 cents worth.
This is the same complaint you hear from alot of people on other forums, like for instance guys with deisel trucks. They go out and buy a new truck, and the first thing they do is buy a tuner, put bigger exhaust on it and increase air flow to create more HP and in simple terms open her up.
With this increase in power you start hurting STOCk parts that were not designed to handle the increase in HP. ie trannies, head gaskets, head bolts ect.
They then take broke truck to dealer and complain when dealer or the manufacturer wont fix it under warranty with the added mods.
The same happens with our harleys, ya go in and buy a new one. The first thing ya want to do is get rid of the cat and stock air fitler and put a tuner on it to increase torque and HP. This in my opinion puts increased stress on completly stock parts that were not designed to handle the increase in power and torque. Even though we believe they should.
When ya start having issues like the OP is having and the MOCO wont honor it cause its modded then we resort to bashing the MOCO.
When i bought my 11 SG last year and had it modded before i even put a mile on it, I knew that if I had issues with it most likely wouldnt be covered under warranty (even though dealer says he would honor it I still took the chance of the MOCO not.)
Knock on wood that I havent had any issues with the SG yet. But if I do then I know I stand a chance of fixing it on my own dime.
Just my .02 cents worth.
the op didn't put that chit on there. the MOCO/DEALER did.
Advanced
Joined: Feb 2011
Posts: 64
Likes: 0
From: Vicksburg, Mi
"so i show up with the harley rep and he proceeded to tell me that the noise is due to me having rinehart pipes on and an open breather and tuner....i told him i didn't buy that because i picked up my bike brand new with all those items on there.....and the bike didn't sound like that when i bought it..."
the op didn't put that chit on there. the MOCO/DEALER did.
the op didn't put that chit on there. the MOCO/DEALER did.
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i was not billegerent with the rep until the point I asked him..." so your stance is that your not going to do anything to fix my bike....and i believe i told him we have nothing else to f*cking to talking about do we ? "....however he was in earshot when i told the manager i didn't appreciate being talked to like im some f*cking idiot...that he insults our intelligence by telling us that that is normal Harley sounds....and i may have called him an idiot...not sure
second...i bought the bike and had the dealer add those items on at my request...but i also had them but grips and chrome buttons and caps on also....surprised the dealer didn't try and tell me thats part of my problem...lol
second...i bought the bike and had the dealer add those items on at my request...but i also had them but grips and chrome buttons and caps on also....surprised the dealer didn't try and tell me thats part of my problem...lol
Tourer
Joined: Sep 2007
Posts: 315
Likes: 0
From: East Texas
that's just crazy then. the dealer should just refuse to add anything to the bike that's not HD if they'er going to refuse to help out and fix a problem that they may have created. I am glad my bike is stock and from the looks of things, I am leaving it that way. I really don't see the need for tuners, pipes, cams, and the such. Hell, it's a touring bike. Not like I am taking it to the track anytime soon. I really don't mind the bling on the bikes but, what the hell is all this upgrading about.