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WOW Great Customer service!!!

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  #1  
Old 12-06-2012, 09:32 PM
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Default WOW Great Customer service!!!

I have to give credit where it is due. Rinehart impressed me today. I have True Duals Xtreams with 3.5 mufflers on my bike yesterday when getting a rear tire noticed the "P" clamp that holds the crossover pipe to the back under the bike was broke. I tried to find the part number to order a new one... I probley broke it on the dragon tail ....by the scrapes on the bottom of the pipes. So I Emailed Rinehart customer service to get the part number and order a new clamp. The Responce I got 30 Mins later was
"just need you name and address and we will send you one out."
I sent back the info nad 30 mins later got a new email that said
"Thanks It's on the way"
No questions, no asking for recipt, where I bought them or anything. Things like that make a customer for a long time in my book.
Thanks again Rinehart!!!
 
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Old 12-06-2012, 10:17 PM
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Well damn they made me pay 35 bucks for a new one. Oh well
 
  #3  
Old 12-06-2012, 10:54 PM
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That pipe paid for itself with your positive review here. Good service will return you double I was told.
 
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Old 12-06-2012, 10:58 PM
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mech-a-nic

I'd like to respond to your post but I cant see it. Maybe something is wrong with my eyes.
 
  #5  
Old 12-06-2012, 11:19 PM
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It sure is nice to hear good company reviews. Thanks!!!
 
  #6  
Old 12-07-2012, 04:50 PM
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Well this was the least I could do to help them for helping me!
 
  #7  
Old 12-07-2012, 05:25 PM
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Always good go hear a good report. It is a buyers market out there, companies need to pay more attention to customer issues with quick responses.

Glad it worked out.
 
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