I agree totally with what you are saying. There is no way to contact Harmon with questions and all that I have been told by my dealer and Harley's customer "NO-service", is that a download patch will be released in mid to late December. None of the message features work on my 14 Limited and the auto volume control does not work either. I told the Harley rep that I spoke with on the phone that I have been waiting since the first week of September for their "fix" to be released. I asked if Harley was instructing their dealers to inform potential customers that the infotainment system does not work as advertised, and I was told "NO" that wasn't necessary because there is nothing wrong with the infotainment system, and that there was just a few "glitches" in it right now.

 

Excellent, Dub. Glad that helped. Found the link on another forum. (I wasn't expecting a separate link, as the old HK system firmware upgrades were just one for all bikes.) The CB module is the same old one, by the way, so it will still be rubbish compared to the US one.

Plenty salt here too (I'm in Scotland) and my riding is done till Spring.

Garmin will connect via Bluetooth (see other thread on this) but it's not an ideal solution. Basically the new GPS is utter rubbish, and was plainly signed off by somebody at HD who has no idea what those of us who use a GPS for serious touring actually require. :-(

 

My current issues with Infotainment(with updated software):
-AVC does not work
-Motorcycle Icon does not stay selected(least of my worries, but it should work)
-After getting new iPhone and connecting USB, system goes to Indexing loop and will not work using USB, plus it causes the Favs to not work as well. Oh, USB works great if I connect the old phone....sometimes, and then sometimes I get the "Playback Stopped" message and music will no longer play.
-There are a few other minor issues I have found playing with other settings.

I have re-installed several times. I have looked for a Set to Factory Default option, which should remove all of my user configured information.

Being a computer technician, I have already tried everything the local service techs recommend.

Still love the bike, but hoping HD will provide a newer download soon to correct some of these issues.

 

The straight download(s) [as there are two] from the MoCo site, D5. Not tried anything from the amateurs at Naviextras so far.

 

Correct, D5. You can have any icon you like as long as it's a blue triangle. ;-) There are NO icons at all in the "motorcycle icon" section.

And I'm not sure about another problem; make a phone call from the bike, (Blackberry by bluetooth) on the speakers (didn't have a headset connected) and it crackles like there's no tomorrow. As I say, not sure on that one - need to have someone else with an HDI bike check it out.

The very first thing I thought and said when I turned the infotainment system on, though. WTF didn't they do it using a screen with decent (i.e. HD) resolution? Would have looked a million times better. Thinks: I know the answer - it would have cost them an extra 5$

 

OK now that I understand what AVC is I will add that issue.

I can't deal with phone issues since those will overwhelm the thread, but bear in mind that HD did not promise much in the way of phone compatibility, and you can see which phones were tested on the HD website/infotainment section.

For instructions on resetting your boom box please see the link below and I take no blame if it gets screwed up:

http://www.*****************/forums/...otainment.html

 

I have an iPhone 5 with ios version 7.0.4 and Verizon as the carrier.
Known problems as others have experienced:

*AVC does not function at all
*Motorcycle icon does not save...reverts back to default blue arrow
*iPhone connects fine via USB and music playback operates normally as does the telephone functions, but text messages do not function at all....no message icon appears, no audible alert, and the system says it's unable to sync messages. Bluetooth is functioning as I can see the bluetooth icon symbol on the radio screen.

My dealer is completely oblivious to any of these concerns and claims I'm the only one that has complained. They refuse to contact H-D to inquire of any known problems. Is it even worh a call to customer NO-service at H-D?

 

YES. If people don't call they will do nothing. They MUST listen. First thing is ask their name or employee ID so they know you are serious.
Secondly, try to use the Naviextras program ( PC ) to upload your bike image to see what maps are available, so that you can report on your experience, and the issue with the botched patch that will not install on the bike. In other words, start with the biggest issues and work your way down (to the motorcycle icon issue).

HD Customer Service 800-258-2464, 414-343-4056

 

what's interesting to me is I do not know any other manufacturer that has so many problems with there product other than Harley but still seem to have such a loyal following. By the way I love my 2011 Street Glide, but I did have to replace the radio and front brake rotors a year or two later because of defects.

 

I have an Android Galaxy S4 with Verizon as my carrier..

everything works....I do not have a head set...but I do get the message icon....it does send an auto reply message back...bluetooth is working fine....I see calls coming in on the screen....USB music works perfectly....and so far no crackling on the radio.....

guess time will tell......