2014 Infotainment issues Part 2.
Road Warrior
Joined: Mar 2006
Posts: 1,346
Likes: 3
From: Texarkana, TX
Glad you showed up Dan, since you were the one who inspired this second thread. I did correct my dealer and I agree the misinformation started in Milwaukee. Unfortunately my dealer did not return my calls after getting my export file and password. We were supposed to walk through the error and view the map discrepancy so that he could escalate the issues. "Harman" BTW is intertwined with Harman Kardon. You can follow the trail from NNA to iGo to Harman - who specializes in Infotainment systems.
I did send a nasty email yesterday to Harman International asking them to assign someone to listen to us. no response yet. It's OK to have glitches/bugs with new stuff. It's NOT OK to have these things with no contact or help line. And the MoCo continues to be of no help at all with their own branded product.
I did send a nasty email yesterday to Harman International asking them to assign someone to listen to us. no response yet. It's OK to have glitches/bugs with new stuff. It's NOT OK to have these things with no contact or help line. And the MoCo continues to be of no help at all with their own branded product.
Tourer
Joined: Mar 2006
Posts: 453
Likes: 100
From: Highland Perthshire, Scotland
Hello Jim,
How did you know/find this????????
Updated without any problem this time.
Will be back later for conclusions,
could be longer due to salt on the roads over here (ice protection),
must wait for some rain to wash it away,
Milwaukee Iron is NOT rustprotected i know from my earlier HD's :-(
Later my Garmin will be back on my bike, the iGo is inferior compared to the Garmin, in every respect.
How did you know/find this????????
Updated without any problem this time.
Will be back later for conclusions,
could be longer due to salt on the roads over here (ice protection),
must wait for some rain to wash it away,
Milwaukee Iron is NOT rustprotected i know from my earlier HD's :-(
Later my Garmin will be back on my bike, the iGo is inferior compared to the Garmin, in every respect.
Plenty salt here too (I'm in Scotland) and my riding is done till Spring.
Garmin will connect via Bluetooth (see other thread on this) but it's not an ideal solution. Basically the new GPS is utter rubbish, and was plainly signed off by somebody at HD who has no idea what those of us who use a GPS for serious touring actually require. :-(
Novice
Joined: Feb 2005
Posts: 16
Likes: 0
From: Rockwall, Texas
My current issues with Infotainment(with updated software):
-AVC does not work
-Motorcycle Icon does not stay selected(least of my worries, but it should work)
-After getting new iPhone and connecting USB, system goes to Indexing loop and will not work using USB, plus it causes the Favs to not work as well. Oh, USB works great if I connect the old phone....sometimes, and then sometimes I get the "Playback Stopped" message and music will no longer play.
-There are a few other minor issues I have found playing with other settings.
I have re-installed several times. I have looked for a Set to Factory Default option, which should remove all of my user configured information.
Being a computer technician, I have already tried everything the local service techs recommend.
Still love the bike, but hoping HD will provide a newer download soon to correct some of these issues.
-AVC does not work
-Motorcycle Icon does not stay selected(least of my worries, but it should work)
-After getting new iPhone and connecting USB, system goes to Indexing loop and will not work using USB, plus it causes the Favs to not work as well. Oh, USB works great if I connect the old phone....sometimes, and then sometimes I get the "Playback Stopped" message and music will no longer play.
-There are a few other minor issues I have found playing with other settings.
I have re-installed several times. I have looked for a Set to Factory Default option, which should remove all of my user configured information.
Being a computer technician, I have already tried everything the local service techs recommend.
Still love the bike, but hoping HD will provide a newer download soon to correct some of these issues.
Tourer
Joined: Mar 2006
Posts: 453
Likes: 100
From: Highland Perthshire, Scotland
Can we clarify which update is working ?
Please note the swdl.iso patch from the naviextras toolbox is the one giving me the issue. This file only comes from the naxiextras software and it gets downloaded to your thumb drive as soon as the server is connected and as soon as you click "OK".
I am not sure which patch people are discussing -the 1.17 patch or the one I mentioned.
Issues caused by using a wrongly formatted thumb drive will not be listed as that is spelled out in the manual. (FAT32)
Please note the swdl.iso patch from the naviextras toolbox is the one giving me the issue. This file only comes from the naxiextras software and it gets downloaded to your thumb drive as soon as the server is connected and as soon as you click "OK".
I am not sure which patch people are discussing -the 1.17 patch or the one I mentioned.
Issues caused by using a wrongly formatted thumb drive will not be listed as that is spelled out in the manual. (FAT32)
Tourer
Joined: Mar 2006
Posts: 453
Likes: 100
From: Highland Perthshire, Scotland
And I'm not sure about another problem; make a phone call from the bike, (Blackberry by bluetooth) on the speakers (didn't have a headset connected) and it crackles like there's no tomorrow. As I say, not sure on that one - need to have someone else with an HDI bike check it out.
The very first thing I thought and said when I turned the infotainment system on, though. WTF didn't they do it using a screen with decent (i.e. HD) resolution? Would have looked a million times better. Thinks: I know the answer - it would have cost them an extra 5$
Thread Starter
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Advanced
Joined: Nov 2013
Posts: 66
Likes: 4
From: Orlando FL
OK now that I understand what AVC is I will add that issue.
I can't deal with phone issues since those will overwhelm the thread, but bear in mind that HD did not promise much in the way of phone compatibility, and you can see which phones were tested on the HD website/infotainment section.
For instructions on resetting your boom box please see the link below and I take no blame if it gets screwed up:
http://www.*****************/forums/...otainment.html
I can't deal with phone issues since those will overwhelm the thread, but bear in mind that HD did not promise much in the way of phone compatibility, and you can see which phones were tested on the HD website/infotainment section.
For instructions on resetting your boom box please see the link below and I take no blame if it gets screwed up:
http://www.*****************/forums/...otainment.html
Intermediate
Joined: Aug 2010
Posts: 42
Likes: 0
I have an iPhone 5 with ios version 7.0.4 and Verizon as the carrier.
Known problems as others have experienced:
*AVC does not function at all
*Motorcycle icon does not save...reverts back to default blue arrow
*iPhone connects fine via USB and music playback operates normally as does the telephone functions, but text messages do not function at all....no message icon appears, no audible alert, and the system says it's unable to sync messages. Bluetooth is functioning as I can see the bluetooth icon symbol on the radio screen.
My dealer is completely oblivious to any of these concerns and claims I'm the only one that has complained. They refuse to contact H-D to inquire of any known problems. Is it even worh a call to customer NO-service at H-D?
Known problems as others have experienced:
*AVC does not function at all
*Motorcycle icon does not save...reverts back to default blue arrow
*iPhone connects fine via USB and music playback operates normally as does the telephone functions, but text messages do not function at all....no message icon appears, no audible alert, and the system says it's unable to sync messages. Bluetooth is functioning as I can see the bluetooth icon symbol on the radio screen.
My dealer is completely oblivious to any of these concerns and claims I'm the only one that has complained. They refuse to contact H-D to inquire of any known problems. Is it even worh a call to customer NO-service at H-D?
Last edited by N3WWL; Nov 22, 2013 at 10:13 AM.
Thread Starter
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Advanced
Joined: Nov 2013
Posts: 66
Likes: 4
From: Orlando FL
YES. If people don't call they will do nothing. They MUST listen. First thing is ask their name or employee ID so they know you are serious.
Secondly, try to use the Naviextras program ( PC ) to upload your bike image to see what maps are available, so that you can report on your experience, and the issue with the botched patch that will not install on the bike. In other words, start with the biggest issues and work your way down (to the motorcycle icon issue).
HD Customer Service 800-258-2464, 414-343-4056
Secondly, try to use the Naviextras program ( PC ) to upload your bike image to see what maps are available, so that you can report on your experience, and the issue with the botched patch that will not install on the bike. In other words, start with the biggest issues and work your way down (to the motorcycle icon issue).
HD Customer Service 800-258-2464, 414-343-4056
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Tourer
Joined: Jun 2011
Posts: 274
Likes: 1
From: bay area
what's interesting to me is I do not know any other manufacturer that has so many problems with there product other than Harley but still seem to have such a loyal following. By the way I love my 2011 Street Glide, but I did have to replace the radio and front brake rotors a year or two later because of defects.
Road Master
Joined: May 2009
Posts: 1,223
Likes: 4
From: Long Island,New York
I have an Android Galaxy S4 with Verizon as my carrier..
everything works....I do not have a head set...but I do get the message icon....it does send an auto reply message back...bluetooth is working fine....I see calls coming in on the screen....USB music works perfectly....and so far no crackling on the radio.....
guess time will tell......
everything works....I do not have a head set...but I do get the message icon....it does send an auto reply message back...bluetooth is working fine....I see calls coming in on the screen....USB music works perfectly....and so far no crackling on the radio.....
guess time will tell......