Another lovely dealership experience....read on
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Extreme HDF Member
Joined: Jun 2011
Posts: 10,216
Likes: 224
From: Glendale AZ
Another lovely dealership experience....read on
Here's another reason why your outta your F__kin mind having a service done at a dealership:
A good friend of mine had the 15k service done at Arrowhead HD here in Peoria AZ while he had a new set of tires put on. After about a hundred miles he was getting some strange noises from his transmission. He checked his oils and didn't get anything on the transmission dipstick, in fact it was bone dry. The drain plug was in but that's it. He asked me to have a look and the first thing I did was pull the derby cover as well as inspect it for unusual leakage. The fluid amount in the derby was right where it should have been. It took a full quart to get the appropriate reading on the dipstick. No signs of any oil on the underside of the bike.
It sounded fine when we started it up and it ran down the road with no issues we could hear with the naked ear. Needless to say, my bud is going to be doing his own oil changes from now on.
I guess the moral to the story is "Trust, but verify" if your having a service done at a dealership.
A good friend of mine had the 15k service done at Arrowhead HD here in Peoria AZ while he had a new set of tires put on. After about a hundred miles he was getting some strange noises from his transmission. He checked his oils and didn't get anything on the transmission dipstick, in fact it was bone dry. The drain plug was in but that's it. He asked me to have a look and the first thing I did was pull the derby cover as well as inspect it for unusual leakage. The fluid amount in the derby was right where it should have been. It took a full quart to get the appropriate reading on the dipstick. No signs of any oil on the underside of the bike.
It sounded fine when we started it up and it ran down the road with no issues we could hear with the naked ear. Needless to say, my bud is going to be doing his own oil changes from now on.
I guess the moral to the story is "Trust, but verify" if your having a service done at a dealership.
Last edited by TUCCI; May 30, 2014 at 01:13 PM.
Extreme HDF Member
Joined: Sep 2010
Posts: 14,744
Likes: 402
From: Phoenix '53, '88, '09 Big Twins
Shame.
I hate the dealer nearest me and had a good experience with Arrowhead for tires a few years ago...but confidence was down when they did the brake switch recall and didn't properly bleed the brakes ( I think they skipped the digital technician step)...I did a U turn in the parking lot and took it back to the desk and asked that a 2nd tech perform my work.
Jeez i really hope I never need anything beyond my capabilities
although the dealers are great with charging 'retail" price, i think they must pay peanuts judging by the age of the techs and the "retro rat" ( flat black rattle can and wrapped pipes) sporties some of them ride.
I think most of them are from the MMA school. short on experience
mike
I hate the dealer nearest me and had a good experience with Arrowhead for tires a few years ago...but confidence was down when they did the brake switch recall and didn't properly bleed the brakes ( I think they skipped the digital technician step)...I did a U turn in the parking lot and took it back to the desk and asked that a 2nd tech perform my work.
Jeez i really hope I never need anything beyond my capabilities
although the dealers are great with charging 'retail" price, i think they must pay peanuts judging by the age of the techs and the "retro rat" ( flat black rattle can and wrapped pipes) sporties some of them ride.
I think most of them are from the MMA school. short on experience
mike
Last edited by mkguitar; May 30, 2014 at 01:31 PM.
Seasoned HDF Member
Joined: Jan 2013
Posts: 10,637
Likes: 1,246
From: Lake, Ms
That's the very reason I only let them do warranty work on my bike.
About 2 wks ago I was in the middle of wrapping up a 30 tooth pulley swap and noticed my rear tire was cupping pretty bad. I had the stock wheel and tire in the shop so I had the wife take it and my other wheel by our dealer to have the new tire swapped over to the wheel I'm currently running, and just leave the stock wheel and cupped tire unmounted. To my shock she came back with a bill for $103. Really!!!!! Then to make matters worse they screwed up the chrome on my Profile Laced wheels. The chrome is flaked off around every spoke. Wasn't like that when she left with it. Haven't had an opportunity to get back by there with the wheel but I did call and give em the what for. And dealers wonder why people don't bring their bikes in for service.
2010 Limited with some stuff
About 2 wks ago I was in the middle of wrapping up a 30 tooth pulley swap and noticed my rear tire was cupping pretty bad. I had the stock wheel and tire in the shop so I had the wife take it and my other wheel by our dealer to have the new tire swapped over to the wheel I'm currently running, and just leave the stock wheel and cupped tire unmounted. To my shock she came back with a bill for $103. Really!!!!! Then to make matters worse they screwed up the chrome on my Profile Laced wheels. The chrome is flaked off around every spoke. Wasn't like that when she left with it. Haven't had an opportunity to get back by there with the wheel but I did call and give em the what for. And dealers wonder why people don't bring their bikes in for service.
2010 Limited with some stuff
Thread Starter
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Extreme HDF Member
Joined: Jun 2011
Posts: 10,216
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From: Glendale AZ
Yeah he brought it to their attention and of course they were astonished. Gave him a qt of Syn3 and told him to let him know how many ounces it was down. When he told them it was completely empty they wanted to have it picked up and according to the Service Mgr want to drain all the oils and ascertain if perhaps the trans leaked into the primary. I bet this type of outrage happens more times than we know, Mike is right the techs they get right out of school are young. They are likely pressured to kick out so many oil changes per shift. I don't think a punchlist is of any use, all they have to do is pencil whip a list whether it's done or not.
Me, I've got too many trust issues to ever let them do anything to my bike.
Me, I've got too many trust issues to ever let them do anything to my bike.
Last edited by TUCCI; May 30, 2014 at 01:47 PM.
Ultimate HDF Member
Joined: May 2008
Posts: 7,439
Likes: 884
From: 'Noke, VA
Here's another reason why your outta your F__kin mind having a service done at a dealership:
A good friend of mine had the 15k service done at Arrowhead HD here in Peoria AZ while he had a new set of tires put on. After about a hundred miles he was getting some strange noises from his transmission. He checked his oils and didn't get anything on the transmission dipstick, in fact it was bone dry. The drain plug was in but that's it. He asked me to have a look and the first thing I did was pull the derby cover as well as inspect it for unusual leakage. The fluid amount in the derby was right where it should have been. It took a full quart to get the appropriate reading on the dipstick. No signs of any oil on the underside of the bike.
It sounded fine when we started it up and it ran down the road with no issues we could hear with the naked ear. Needless to say, my bud is going to be doing his own oil changes from now on.
I guess the moral to the story is "Trust, but verify" if your having a service done at a dealership.
A good friend of mine had the 15k service done at Arrowhead HD here in Peoria AZ while he had a new set of tires put on. After about a hundred miles he was getting some strange noises from his transmission. He checked his oils and didn't get anything on the transmission dipstick, in fact it was bone dry. The drain plug was in but that's it. He asked me to have a look and the first thing I did was pull the derby cover as well as inspect it for unusual leakage. The fluid amount in the derby was right where it should have been. It took a full quart to get the appropriate reading on the dipstick. No signs of any oil on the underside of the bike.
It sounded fine when we started it up and it ran down the road with no issues we could hear with the naked ear. Needless to say, my bud is going to be doing his own oil changes from now on.
I guess the moral to the story is "Trust, but verify" if your having a service done at a dealership.
15k service doesn't get either a primary or transmission fluid change (primary's at 10k, transmission's at 20k). The dipstick on the right side of the bike is for the transmission, the derby cover you took off on the left side of the bike is for the primary, and the two fluid reservoirs aren't connected.
Something is very much not right about this story.
Road Master
Joined: Aug 2008
Posts: 759
Likes: 75
From: Vegas Baby!!
Ya want it done right? Do it yourself; or at least verify it's been done correctly. Checked oil after 1k service and found it 1/2 quart over-full. Why was I not surprised.
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Road Captain
Joined: Feb 2012
Posts: 578
Likes: 22
From: Ontario, Canada
Ummmmm......
15k service doesn't get either a primary or transmission fluid change (primary's at 10k, transmission's at 20k). The dipstick on the right side of the bike is for the transmission, the derby cover you took off on the left side of the bike is for the primary, and the two fluid reservoirs aren't connected.
Something is very much not right about this story.
15k service doesn't get either a primary or transmission fluid change (primary's at 10k, transmission's at 20k). The dipstick on the right side of the bike is for the transmission, the derby cover you took off on the left side of the bike is for the primary, and the two fluid reservoirs aren't connected.
Something is very much not right about this story.
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Supporter
Joined: Oct 2012
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From: Farmingdale, New York
I think he pulled the derby cover to see if the tranny oil leaked in somehow. he also says they put a quart of tranny fluid in the tranny reservoir..............
