1.20.3
Road Warrior
Joined: Mar 2014
Posts: 1,973
Likes: 158
From: East Coast
I downloaded the new software to my desktop, then moved it to my Sandisk 32GB flash drive. When I took the USB flash drive to the bike and plugged it in, turned the radio system on, and got a message saying "No playable media found". I guess that is why the "MEDIA" was never highlighted as an option on the selection screen.
Any ideas on what is wrong? Could it be that the connection plug on my bike is bAD?
Any ideas on what is wrong? Could it be that the connection plug on my bike is bAD?
First off welcome to the forum and the world of Infotainment updates.
My comments/instructions were not meant to be comprehensive because HD web site lists the steps pretty well.
When i posted this some time ago, it was the first time that i recall HD providing the update, 120.2 for the infotainment Operating system and the dealer data base update at the same time.
If given the opportunity to control what happens, i try to control the variables the best that i can. So i downloaded the infotainment update 120.2 and then updated the infotainment system. For me this is the most important update.
Then after my infotainment system update was installed and I had a copy of 120.2 saved on my desktop. I then deleted it from the usb, reformatted and downloaded the dealer data base, nice to have but certainly not a critical update for me.
The reason i suggested that forum members do it this way was because as i recall many members were having issues two separate updates, same usb, unzipping root directory, etc, etc.
So why not do one at a time to prevent any possible conflicts.
That was the purpose of my post.
By the way I have been using 1.20.2, the bad one, since October without any issues at all. I have an IPOD connected to the usb, and an old iphone 4S with music, blu tooth connection and my Iphone 6 + blu tooth as well, hooked up to the infotainment and i select which ever one i want from the media screen.
But I think most, more than 50% of the members probably had an issue the first time they tried to do their first update that they ever tried. But after doing a couple of updates it becomes pretty routine.
Last edited by 68 XLCH; Mar 10, 2017 at 07:02 PM.
Stellar HDF Member
Joined: Mar 2017
Posts: 3,174
Likes: 1,466
From: Charleston, SC
Yes, I read it. I guess I'm just not as "
techie" as the rest of you here.
You have to unzip the compressed file and copy the selection to the flash drive. I didn't do that, so it wouldn't work when I loaded the "zipped" file to my USB stick.
And thanks for the sarcastic reply to me!
techie" as the rest of you here.
You have to unzip the compressed file and copy the selection to the flash drive. I didn't do that, so it wouldn't work when I loaded the "zipped" file to my USB stick.
And thanks for the sarcastic reply to me!
Stellar HDF Member
Joined: Jul 2013
Posts: 2,222
Likes: 1,551
From: Ohio
I am here to tell you that those instructions aren't even close!
I took my bike into the Harley Dealer today and one of the techs that takes care of me did the upgrade. You can't believe how many steps he had to go through! Then he rebooted the system like you do with a PC to get all the downloads to take.
I repeat, those instructions on the website SUCK!, and are completely lacking in info that it takes to do a proper upgrade. That's the reason so many here are having issues with their "upgrade".
I took my bike into the Harley Dealer today and one of the techs that takes care of me did the upgrade. You can't believe how many steps he had to go through! Then he rebooted the system like you do with a PC to get all the downloads to take.
I repeat, those instructions on the website SUCK!, and are completely lacking in info that it takes to do a proper upgrade. That's the reason so many here are having issues with their "upgrade".
Yes, I read it. I guess I'm just not as "
techie" as the rest of you here.
You have to unzip the compressed file and copy the selection to the flash drive. I didn't do that, so it wouldn't work when I loaded the "zipped" file to my USB stick.
And thanks for the sarcastic reply to me!
techie" as the rest of you here.
You have to unzip the compressed file and copy the selection to the flash drive. I didn't do that, so it wouldn't work when I loaded the "zipped" file to my USB stick.
And thanks for the sarcastic reply to me!
My guess is you didn't format the USB stick, after you initially copied the whole file to the disc. As for the dealer, my guess would be that they have a USB drive that the file is downloaded on and only need to plug it in to any bike to update (maybe two, one for standard and one for CVO). I didn't do a reset, but the system seems to be operating as it is supposed to.
At any rate, welcome to the forum and ride safe!
Ultimate HDF Member
Joined: Oct 2011
Posts: 5,691
Likes: 1,651
From: Olean, NY
Yes, I read it. I guess I'm just not as "
techie" as the rest of you here.
You have to unzip the compressed file and copy the selection to the flash drive. I didn't do that, so it wouldn't work when I loaded the "zipped" file to my USB stick.
And thanks for the sarcastic reply to me!
techie" as the rest of you here.
You have to unzip the compressed file and copy the selection to the flash drive. I didn't do that, so it wouldn't work when I loaded the "zipped" file to my USB stick.
And thanks for the sarcastic reply to me!
Misunderstanding directions isn't anyone's fault. If you didn't understand what "unzip the compressed file" meant, I can see that happening. At least there's google or bing or any other search to help you out. If you can get as far to sign up for a forum and navigate it and ask questions here, you can certainly figure it out.
You can always go to the dealer also!
Stellar HDF Member
Joined: Mar 2013
Posts: 2,721
Likes: 1,836
From: In a house
Think of it like clearing out the cache occasionally in your internet browser. Most times you don't really need to do it, but every once in a while it's good to do a deep clean. It seems to clean up some small issues, at least sometimes.
Road Master
Joined: Dec 2016
Posts: 956
Likes: 144
From: Old Bridge, NJ
Yes, I read it. I guess I'm just not as "
techie" as the rest of you here.
You have to unzip the compressed file and copy the selection to the flash drive. I didn't do that, so it wouldn't work when I loaded the "zipped" file to my USB stick.
And thanks for the sarcastic reply to me!
techie" as the rest of you here.
You have to unzip the compressed file and copy the selection to the flash drive. I didn't do that, so it wouldn't work when I loaded the "zipped" file to my USB stick.
And thanks for the sarcastic reply to me!
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Joe Kucinski
Road Warrior
Joined: Mar 2010
Posts: 1,422
Likes: 278
From: USA
Browser cache, temp folder and program data update files more than likely need to be cleaned on Windows computers. (Mostly caused by lazy programs not deleting files as they should, not really a Windows fault)
Sorry for this non valid input but i was bored
Back to your regular schedule replys...
Sorry for this non valid input but i was bored
Back to your regular schedule replys...
Last edited by timbo141; Mar 11, 2017 at 03:49 PM.
Stellar HDF Member
Joined: Mar 2017
Posts: 3,174
Likes: 1,466
From: Charleston, SC
I think you have to have a certain amount of thick skin on here and any forum. Like yourself, I'm new on here and have taken my share of good natured abuse. Coming from metrics, I asked a whole bunch of very basic Harley 101 questions but always got a response. Bottom line is people here want to help you and will if you give them a chance. I haven't done the update yet and was also confused by the procedure but the key seems to be the unzipping. Hopefully when the time comes it works for me. Bob
It also was an excellent time for someone that claims they had done the update successfully to ask how they could help me, if they thought I was so dumb. I guess that isn't the modus operandi on this forum.
One other point, I posted that because I had read so many other posts here about how disappointed others were with the upgrade, and how some things didn't work, so I guess I'm not the only one that failed to bet all the instructions(which weren't there BTW). Like where was the step to do a "RESET" ? HUH?