2014-2024 Touring Models This Section Is For Rushmore and Gen 1 M8 Touring models from 2014 to 2024
Sponsored by:
Sponsored by:

Boombox gts update issue

Thread Tools
 
Search this Thread
 
Old Apr 4, 2023 | 05:00 PM
  #1  
wseyller's Avatar
wseyller
Thread Starter
|
6th Gear
Joined: Apr 2023
Posts: 11
Likes: 0
From: Greenville SC
Default Boombox gts update issue

2023 street glide ST
I exported the data to my USB drive.

I used the toolbox and it downloaded the available update.

Plugged in the USB drive and switched to accessory. It found the available update on the drive and click to install now. The unit reboot it appears and just shows a blank screen. Left for an hour. YouTube videos I watch take typically 10 minutes and provides visuals on the screen.

So after the hour I bail on the update and turn off the system. Turning back on is just a blank screen. I finally found that if I leave the drive out and hold down on the soft power/mute button it will come to a screen that says to insert the drive with the update and press retry. You can't get to any other screen. Inserting the driving and pressing retry just goes to the blank screen again.

Anyone experience this. I used to be an IT engineer and now in cyber security, so I understand technology pretty well. Just no experience with this particular product.
 
Reply
Old Apr 5, 2023 | 08:47 AM
  #2  
NODYNA's Avatar
NODYNA
Road Warrior
15 Year Member
Photogenic
Photoriffic
Top Answer: 1
Joined: Dec 2008
Posts: 1,999
Likes: 917
From: Madisonville, La
Default

If I remembered correctly there was a step concerning the root directory. Re read the procedure and see if a step was missed.
 
Reply
Old Apr 5, 2023 | 08:54 AM
  #3  
Ssitruc's Avatar
Ssitruc
Stellar HDF Member
5 Year Member
Liked
Loved
Community Favorite
Joined: Jun 2017
Posts: 2,326
Likes: 1,159
From: Oklahoma
Default

After you download the update, be sure you are copy the "ISO" file itself to the root of the flash drive... no folders. Be sure your flash drive is formatted FAT32 (ExFat and another will work too, but I use FAT32)...

How to get out of the "loop" you appear to be in... I don't know, I'd try a reset if it didn't straighten up after I tried reformatting my flash drive and putting the ISO file on the root of that drive by itself.
 
Reply
Old Apr 5, 2023 | 03:46 PM
  #4  
30glock's Avatar
30glock
Road Warrior
Shutterbug
Loved
Community Favorite
Top Answer: 1
Joined: Jul 2011
Posts: 1,630
Likes: 434
From: PA
Default

Any Info on this update ? What is updated ?
 
Reply
Old Apr 5, 2023 | 04:07 PM
  #5  
Ssitruc's Avatar
Ssitruc
Stellar HDF Member
5 Year Member
Liked
Loved
Community Favorite
Joined: Jun 2017
Posts: 2,326
Likes: 1,159
From: Oklahoma
Default

Last one I see is the one from January... It fixed the EITMS status on the info screen for my 2016 RGU with a GTS... it always said "Disabled" regardless what its actual status was. Looks like thats the only thing it addressed.

UpdateMY23.22.27.00
Description of Release
  • [Warranty] EITMS Status on GTS Kit
  • Retrofitted bike with 4-bit EITMS message is now supported.

This link you can go to "Software Updates" in the left payne, near the bottom, and it has all of the updates and their release notes
https://serviceinfo.harley-davidson....67024!!0!31609
 
Reply
Old Apr 5, 2023 | 04:55 PM
  #6  
wseyller's Avatar
wseyller
Thread Starter
|
6th Gear
Joined: Apr 2023
Posts: 11
Likes: 0
From: Greenville SC
Default

I tried formatting another USB drive with fat32. I took the iso in the root directory and copied it over to the root of the new USB drive. That didn't seem to help.

Looking at the link posted of the release logs it looks like I was already on the latest version of the software M23-22-27, so not even sure what exactly the update the Harley toolbox was providing me. Maybe some map updates.

New bike, only 148 miles. Called my sales guy and going to drop it off at the dealership tomorrow to see if they can flash it.
The only screen I can currently see if holding down the power/mute button before during on accessory.



Picture before I started the update.
 
Reply
Old Apr 6, 2023 | 03:24 AM
  #7  
cycle7447's Avatar
cycle7447
Seasoned HDF Member
Veteran: Army
Community Influencer
Liked
Top Answer: 5
Joined: Jan 2005
Posts: 5,859
Likes: 2,507
From: Lake Orion, MI
Default

Are you trying to update your system - or update your maps. The screen shows NA-MY2023-1 - which I believe is the maps.

As I recall, maps are not a free upgrade - so, did you purchase and load the new maps on this drive?

Also - it looks like you are trying to go from North America Model Year 2023 - to a Dealer MY2022?
 

Last edited by cycle7447; Apr 6, 2023 at 03:26 AM.
Reply
Old Apr 6, 2023 | 10:44 AM
  #8  
wseyller's Avatar
wseyller
Thread Starter
|
6th Gear
Joined: Apr 2023
Posts: 11
Likes: 0
From: Greenville SC
Default

That's a good question. The software just detected my synced USB driver and automatically suggested an update. I didn't have to specifically choose what updates to apply.

I just dropped it off at Harley. I will give an update when I can.
 
Reply
HD Forum Stories

The Best of Harley-Davidson for Lifelong Riders

story-0

7 Times Harley-Davidson Chucked Tradition Out the Window

 Verdad Gallardo
story-1

7 Surprising Harley-Davidson Products that Are Not Motorcycles

 Verdad Gallardo
story-2

8 Best Harley-Davidson Motorcycles Ever

 Pouria Savadkouei
story-3

10 Worst Harley-Davidson Motorcycles Ever

 Pouria Savadkouei
story-4

Killer Custom's Jail Break Is The Breakout That Refused to Blend In

 Verdad Gallardo
story-5

Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?

 Verdad Gallardo
story-6

Harley-Davidson Reveals Super Cool Cafe Racer Concept

 Verdad Gallardo
story-7

Engraved Rebellion: Inside Bundnerbike's Glam Rock II

 Verdad Gallardo
story-8

10 Motorcycles You Should Never Buy

 Joe Kucinski
story-9

10 Things Harley-Davidson Needs to Fix in 2026

 Verdad Gallardo
Old Apr 6, 2023 | 11:40 AM
  #9  
cycle7447's Avatar
cycle7447
Seasoned HDF Member
Veteran: Army
Community Influencer
Liked
Top Answer: 5
Joined: Jan 2005
Posts: 5,859
Likes: 2,507
From: Lake Orion, MI
Default

Originally Posted by wseyller
That's a good question. The software just detected my synced USB driver and automatically suggested an update. I didn't have to specifically choose what updates to apply.

I just dropped it off at Harley. I will give an update when I can.
Thanks - your response will undoubtably help others here.

By the way, I am surprised the service teck didn't just go out to your bike and run his/her updates. Here, for those sorts of things, they just take their flash drive out to your bike and update. Really no need to leave the bike there.
 
Reply
Old Apr 6, 2023 | 11:48 AM
  #10  
wseyller's Avatar
wseyller
Thread Starter
|
6th Gear
Joined: Apr 2023
Posts: 11
Likes: 0
From: Greenville SC
Default

Wish I took a picture of the software application. Sorry I could provide the details. Just can't remember.

The service guy did come out and tried a USB drive he had but that didn't help. So they have to look into it further.
 
Reply



All times are GMT -5. The time now is 02:55 PM.

story-0
7 Times Harley-Davidson Chucked Tradition Out the Window

Slideshow: Harley-Davidson built its reputation on nostalgia, but every so often, the company took a hard left turn into the future.

By Verdad Gallardo | 2026-05-20 11:18:19


VIEW MORE
story-1
7 Surprising Harley-Davidson Products that Are Not Motorcycles

Slideshow: The bar-and-shield logo shows up on far more than motorcycles, some of the company's most unexpected products have nothing to do with riding.

By Verdad Gallardo | 2026-04-29 16:50:35


VIEW MORE
story-2
8 Best Harley-Davidson Motorcycles Ever

Slideshow: Not every Harley gets it right, but these are the ones that genuinely earned their reputation.

By Pouria Savadkouei | 2026-04-15 14:23:21


VIEW MORE
story-3
10 Worst Harley-Davidson Motorcycles Ever

Slideshow: From the troubled AMF years to modern misfires, these bikes earned reputations for reliability issues, questionable engineering, or disappointing performance.

By Pouria Savadkouei | 2026-04-01 20:01:09


VIEW MORE
story-4
Killer Custom's Jail Break Is The Breakout That Refused to Blend In

Slideshow: Killer Custom's "Jail Breaker" build focuses more on stance and visual aggression than mechanical overhaul.

By Verdad Gallardo | 2026-03-18 19:20:32


VIEW MORE
story-5
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?

Slideshow: The Swiss custom shop has taken a Harley Softail and stretched it into something so long and low that it looks closer to a rolling sculpture than a conventional motorcycle.

By Verdad Gallardo | 2026-03-07 16:15:30


VIEW MORE
story-6
Harley-Davidson Reveals Super Cool Cafe Racer Concept

Slideshow: Harley-Davidson's new RMCR concept revives the café racer formula with modern hardware-and it may be exactly the reset the company needs.

By Verdad Gallardo | 2026-03-04 12:23:37


VIEW MORE
story-7
Engraved Rebellion: Inside Bundnerbike's Glam Rock II

Slideshow: A standard cruiser becomes an intricate metal canvas in the hands of a Swiss custom house known for pushing Harley-Davidson platforms far beyond their factory brief.

By Verdad Gallardo | 2026-02-24 18:19:44


VIEW MORE
story-8
10 Motorcycles You Should Never Buy

Slideshow: There is no shortage of great motorcycles to buy, but we would avoid these ten.

By Joe Kucinski | 2026-02-19 14:50:51


VIEW MORE
story-9
10 Things Harley-Davidson Needs to Fix in 2026

Slideshow: Harley-Davidson's challenges aren't abstract; they show up in dropping shipments, shrinking dealer traffic, and strategic decisions that aren't yet translating into growth.

By Verdad Gallardo | 2026-01-13 18:33:17


VIEW MORE