You Guys Won't believe this
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3rd Gear
Joined: Jul 2008
Posts: 7
Likes: 0
From: Northern Illinois
You know what you guys are right about another bike. I do know the owner and his son personally which was making this hard for me, But when I look at the amount of money that I am paying I ask myself what the hell would they do. They are going to have to answer this question tomorrow for me. I am from Illinois and the only aftermarket items are foot pegs, back rest and pillion pad which have not been installed yet. Check back I will let everyone know what is going to happen beside my banker is a guy I grew up with so he support this plan also after a phone call to him tonight after seeing your guys response. Thanks again guys. Is there anything else you guys can think of that I should request ? Remember with anything in life most people deserve the chance to make thing right god knows people have giving me a chance to make things right and that is all I am really asking for.
Tourer
Joined: Jul 2008
Posts: 467
Likes: 1
From: East of Cincinnati
If they can visually see the problem being a crushed or crimped wire then repair it and fine. If they can't show visual proof and replace parts randomly then I would ask for a new bike. I've heard salesmen at my dealer tell customers we can call another dealer and see if they have one in stock. Some dealers take care of each other and will supply them with another bike if needed.
Good luck.
Good luck.
Road Captain
Joined: Apr 2006
Posts: 698
Likes: 0
From: Hanover, PA
Had a similar experience with my Subaru STI. At 1200 miles it was leaking oil, turns out the block was a bad cast and the oil was leaking thru the block. I immediately called Subaru of America and told them I wanted a new engine, not just a short block, because they were going to tear my new engine all apart. They (corporate subaru) looked into it, I didnt get a new engine, I got a new short block with a 7yr 100k mi warranty.
Like some had said, you wont get a new bike. But, if you didnt buy the extended warranty, I DEFINETLY would suggest to the manager/owner that they throw one in for free. It's what I would do. Doesnt cost them anything up front anyway. You can certainly speak to them in a way that wouldnt damage any relationship, just convey your concern for the long term rideability of the bike.
Like some had said, you wont get a new bike. But, if you didnt buy the extended warranty, I DEFINETLY would suggest to the manager/owner that they throw one in for free. It's what I would do. Doesnt cost them anything up front anyway. You can certainly speak to them in a way that wouldnt damage any relationship, just convey your concern for the long term rideability of the bike.
Outstanding HDF Member
Joined: Jun 2007
Posts: 2,687
Likes: 6
From: Kalaui Kona HI
I agree with the new bike. They don't know what the problem is and it could be bigger than just the wiring. I would demand a new bike. Nicely of course. I had a issue of a chipped cooling fin on my brand new Low Rider when I got it. They replaced it and I knew it was fixed, you will not.
Outstanding HDF Member
Joined: Mar 2008
Posts: 2,456
Likes: 11
From: PacNW; Beacon of Conservatism in a Sea of Liberals.......AZ Snowbird; Just another Conservative
Blindly throwing (shotgunning) a whole wiring harness at the problem seems a waste of resources/time and a not-so-subtle admission that they don't have the expertise to properly diagnose a problem. If I were the dealership's owner, I'd be having a serious talk with my service manager about his crew, and his judgement. How did he justify this diagnostic technique to you, besides saying it would be on their dime? Seems like a complete lack of "professional" diagnostics, troubleshooting and service. Guess he'll wanna shotgun the ECU when/if the loom doesn't solve it. Just my opinion. BUT, I am recognised as the world's leading authority on my opinion.
Tourer
Joined: Mar 2007
Posts: 250
Likes: 8
From: Steel City
It sucks that happened on your first ride, but I don't think that means the dealer owes you a different bike. It is under warranty, which means they have to fix it. If it was a ground issue or a short, that can be a very difficult problem to isolate. Unless it is an obvious crimped or rubbed through wire, it may just be faster for them to replace the whole harness than spend hours trying to find it. For example, if a wire is nicked inside the sheathing, it could take just as long to find it and fix that one wire as it would to replace the whole thing.
I once watched an indy shop owner, a good friend and a very competent wrench, spend 4 hours trying to isolate a ground problem. It turned out that the negative battery cable wasn't making a good contact with the frame. It was tightened down, which was the first thing he checked, but the star washer was missing. You couldn't see it missing under the terminal, but the bike owner must have lost it when removing that cable for some reason.
Anyway, give them a chance to fix your bike. If it still isn't right after they replace the harness, and they don't know what's wrong, then look into a replacement.
I once watched an indy shop owner, a good friend and a very competent wrench, spend 4 hours trying to isolate a ground problem. It turned out that the negative battery cable wasn't making a good contact with the frame. It was tightened down, which was the first thing he checked, but the star washer was missing. You couldn't see it missing under the terminal, but the bike owner must have lost it when removing that cable for some reason.
Anyway, give them a chance to fix your bike. If it still isn't right after they replace the harness, and they don't know what's wrong, then look into a replacement.
Road Master
Joined: Apr 2007
Posts: 1,123
Likes: 1
From: Dallas TX
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Road Master
Joined: Mar 2007
Posts: 874
Likes: 0
Pretty much the same thing happened on my 08 dyna custom. Got a mile down the road and the wiring shorted out the fuel pump and ignition, bike quit dead right there. Had to call the dealer to bring a truck and trailer to pick me up. They spent the rest of the day working on it. At lease be glad they gave you your bike back to ride until then.
I had to call for a ride and wait for several days for mine and was offered nor got anything for my troules.
I guess things happen....
I had to call for a ride and wait for several days for mine and was offered nor got anything for my troules.
I guess things happen....
Last edited by 08FXDC; Mar 20, 2009 at 08:45 AM.
