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Just something I thought I would pass on...........
On 27th June this year I bought and fitted a set of new Wild 1 Chubby handlebars to my bike. I will add at this point that my bike is garaged, never touches the road once the first gritter hits the road, and is kept spotless. (In the UK when it gets a bit frosty they grit the roads with a mixture of salt and grit, not good for any finish)
Now the bike has been laid up for a few weeks now and today I fitted a new braided front brake line. While doing so I noticed a little surface rust where the risers meet the handlebars, and I'm not impressed.
I cant see any alternative but to tear everything down and get the bars re-chromed.
I also have wildones chubbys RKII , they have been on my bike for two years now , washed,polished about 100 times and I have no issues with them at all. sorry about yours maybe they got scratched somewhere during the install ?
Nope, installed them myself, and the rust is right in the corner of the joints. I would find it difficult to scratch them intentionally let alone by accident. Anyway I can see the problem, its s##te chrome.
Sorry to hear about your problem. I'll call the Shop I got them from or the Company that made the bars and get a new set. Why spend some extra money when you shouldn't have too? Good luck
Below is an email I received today, it would appear that this company has an old fashioned attitude to its customers. If they do stand by this and I have no reason to doubt them, then this is top service.
Perhaps being a little slower to judge on my part would have been a fairer option, as clearly I was way off base.
Paul,
Sorry to hear this, we very seldom have a problem with the finish on our bars.
We stand behind everything we make and if there is a defect in the finish on
your bars we will replace them with a new set at no charge.
Per our records you purchased WO500. We will need you to ship us the
problem set via the postal service and once recieved we will ship you a
new set at no charge and issue a credit to your credit card for the return
shipping.
Call anytime we can be of service.
Thank you,
Don Schultz
Wild 1 Inc.
800-337-8870
Fax 714 536-1941
ohhhhh....Chubby Handlebars........I thought finally there was a place for guys like me to go have a drink and have women trying to get me drunk and take advantage of my innocence.
Glad everything worked out for the best WildBill. I've had a set of WO560's on my bike for about a year now and have to say that they're every bit as shiny as the day they were put on. Nice to hear of a Company that actually has customer service and stands behind their product like Wild Ones seems to have. Good luck with the replacement bars. If you get a chance, post a photo of the rust spots on your bars before they're sent back.
Below is an email I received today, it would appear that this company has an old fashioned attitude to its customers. If they do stand by this and I have no reason to doubt them, then this is top service.
Perhaps being a little slower to judge on my part would have been a fairer option, as clearly I was way off base.
Paul,
Sorry to hear this, we very seldom have a problem with the finish on our bars.
We stand behind everything we make and if there is a defect in the finish on
your bars we will replace them with a new set at no charge.
Per our records you purchased WO500. We will need you to ship us the
problem set via the postal service and once recieved we will ship you a
new set at no charge and issue a credit to your credit card for the return
shipping.
Call anytime we can be of service.
Thank you,
Don Schultz
Wild 1 Inc.
800-337-8870
Fax 714 536-1941
Well that settles to whom I will be purchasing new handlebars when the time comes!
Customer servive at its BEST
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