dealer service question

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May 3, 2005 | 01:02 PM

#21

MoesSS

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From: Beaverton OR

RE: dealer service question

I just got back from Black Bear. All I can say is I am not going back. First when I dropped off my bike I got the attitude from the sales/service person about dropping off my bike and wanting to know what the extra couple of parts they charged me for. I never got a clear answer on the extra parts. The staff knew I was waiting for my bike and instead of them telling me it was done I found out by stepping out for some fresh air. Then I had to find someone to finish my bill and everyone from that department was at lunch. I did get a sales guy to help me out he was nice. I asked for the two drain plugs they charged me for on my bill and any extra parts from the carb rejet, they gave me all the parts to include the used oil filter and gaskets and they still forgot to give me one of the plugs. I also had to have them re aim my headlight, on Friday I rode for the first time at night and could only see about 5 feet in front of me. I guess thatâ€™s what I get for having a dealer prep my bike that didnâ€™t sell it. The place is a joke.

Ponyracer:
Just check it over really well. You might have better luck than i did but for now on i am going to Sycamore HD.

May 3, 2005 | 07:05 PM

#22

Ponyracer

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RE: dealer service question

Thanks for the info, I'll keep that in mind. Let us know if you have any better luck with Sycamore. Where is that by the way? Figures too because black bear is like 20 min from my house.

May 3, 2005 | 07:12 PM

#23

MoesSS

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From: Beaverton OR

RE: dealer service question

Sycamore is about 30min this side of Nottingham. I live right between them, you on the other hand would have a hell of a ride to them. Here is there site check them out. I have been up there a few time and everone is great.

www.sycamoreharleydavidson.co.uk

May 3, 2005 | 08:11 PM

#24

Johnny

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RE: dealer service question

Quote:

ORIGINAL: grumpygit

You sure they didn't mean the the drain plug o-ring? Can't be more than a few pennies.

The HD service manual says (quote) "Inspect O-ring for tears or damage. Replace if required. Wipe any foreign material from plug."

I'm thinking they meant the o-ring too. I looked at my work order for my 1000 mile and it has o-ring replacement on it.

May 4, 2005 | 12:42 AM

#25

AceArt

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RE: dealer service question

Quote:

ORIGINAL: MoesSS
Sycamore is about 30min this side of Nottingham. I live right between them, you on the other hand would have a hell of a ride to them. Here is there site check them out. I have been up there a few time and everone is great.
www.sycamoreharleydavidson.co.uk

I don't know what you people in the UK expect from a dealership! They have one of the noisiest "intro" pages I've ever seen for a dealership AND they tell you right up front that they are an "Award Winning Dealership"! Of course, the site navigates crappy, but the prices would be good if the exchange rate were just exchanged.
With all that noise and flash, yet lack of substance, are you sure that this stealership isn't owned by a Yank???

May 4, 2005 | 03:49 AM

#26

MoesSS

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From: Beaverton OR

RE: dealer service question

Quote:

I'm thinking they meant the o-ring too. I looked at my work order for my 1000 mile and it has o-ring replacement on it.

No is was the plugs. orings dont cost 3 pound (about 6$) each.

May 4, 2005 | 05:27 AM

#27

bassrock

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RE: dealer service question

Had my 1000 mile check up last year and no gaskets or seals were touched. What kind of price is the dealership charging for this checkup if I may ask. I believe mine was 220 when I had mine done.