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No one seems to mention the poor directions to HARLEY DEALERSHIPS!!! Been to 3 different dealerships and our nav led me to the wrong locations....... LOL! Yes but there is a free update so I 've been told by the dealers. Then you can actually find a dealer and spend more money......
It would be nice, Delrider, if the "current" maps cover roads that are freakin 2 years old. It's just shabby to have to pay for updates when they won't cover roads that will have existed for some time.
Those map updates come from eastern Europe. WTH do those guys know about USA roads?
I realize this is an old thread, but I'm beating my head against a wall trying to figure out how to get the "Naviextras" real tech support contact info. I bought what was supposed to be the NA-MY2020 version as shown in the first screenshot, but after the map was downloaded and installed, it shows up as a 2018 Map version. Does anyone have a clue how to rectify this or actually get in touch with these people? I have searched all over their website and the only email address shown provides some auto reply bullshit saying you can't open a case with them by emailing and provides some other website links. Since this is outsourced from Harley, I have to assume that they (Harley) will probably be little or no help whatsoever. Not happy with this crap at the moment. Tired of "U.S. Companies" outsourcing services to other countries. Rant on pause for the moment. Anyway, any suggestions would be appreciated and thanks in advance.
All,
.. I'm beating my head against a wall trying to figure out how to get the "Naviextras" real tech support contact info. I bought what was supposed to be the NA-MY2020 version as shown in the first screenshot, but after the map was downloaded and installed, it shows up as a 2018 Map version. Does anyone have a clue how to rectify this or actually get in touch with these people? ... Anyway, any suggestions would be appreciated and thanks in advance.
This is copied from another forum. I have not tried it yet as the current map is over a year old. I am checking (almost) daily for a 2021 update and will be following this procedure when I see one.
(I have suggested to naviextras that they should offer a 5 year, all update subscription for the price of 2 or 3 updates.. I would buy that today, but I am not going to waste money on an old map)
I just installed the Maps Update (Not the Dealership Locations Update) for the Navigation System on my 2016 Harley-Davidson Ultra Limited. I have the Boom! Box 6.5GT Infotainment System. Naviextras.com is the website where Maps Updates are purchased and downloaded, and there is a link on Harley-Davidson's website under "Owners" and the specific Infotainment System you have - "Maps Update".
I am creating this post to share information about the Maps Update, not to start a debate on whether the update is worth the $149.95 versus using GPS on my phone, Google Maps, etc. I like the Infotainment System and have used the Navigation System many times but I know it's not for everyone. AND, if I couldn't afford the $149.95, I would not have installed it. With that being said, I know there are some members out there that are interested in the Maps Update, so this is what I learned . . .
First, I had to export data from my Navigation System to create a "Fingerprint File" using a 16GB (minimum) USB Flash Drive. After turning my ignition switch to Accessory, I inserted the USB Flash Drive and then clicked "Okay" when the message "No Playable Media Found". Next, I went to "Setup", "System Information", "Navigation", "Export for Update" and finally selected "USB". The Fingerprint File allows the Naviextras to learn what software your Infotainment System and Navigation System currently has.
There is a toolbox app that needs to be installed on your computer "Naviextras Toolbox" which can be downloaded from Naviextras.com. I plugged my USB Flash Drive into my computer and the Naviextras Toolbox took over from there. This is where I selected the update based on my Infotainment System and region I live in (for me - North America and the "non" CVO package), paid for the download, etc. It took a long time for the information to download to my USB Flash Drive - over a half-hour, but eventually everything downloaded successfully. From there, installing the software on my Infotainment System was the same as performing the regular software updates . . . I plugged the Flash Drive into the Infotainment USB port and the Infotainment System took over. It also took some time - over a half-hour for the download to be completed, so patience is definitely needed. The download was successful and my Navigation Maps have now been updated. I will probably do this update every couple years and this was the first time I've done the updates since purchasing the bike brand new in February 2016. Note: Because we still have snow in Minnesota, I have not had the bike out yet this Spring. I did pull up the Navigation System on my Infotainment System and everything seemed to be working as it should.
Final thoughts: This was the first time I performed the Maps Update and this is what I went through to make the installation work for me. I am by no means an expert so take that for what it's worth. I just wanted to share what I learned in the event that someone else is interested in updating the Navigation Maps. I had a couple "Hick Ups" along the way, but those were PC related issues, not Harley-Davidson issues. And as I stated at the beginning, It was my choice to purchase the updates and install them because that is what I like.
I realize this is an old thread, but I'm beating my head against a wall trying to figure out how to get the "Naviextras" real tech support contact info. I bought what was supposed to be the NA-MY2020 version as shown in the first screenshot, but after the map was downloaded and installed, it shows up as a 2018 Map version. Does anyone have a clue how to rectify this or actually get in touch with these people?
Almost like the Motor Company saw your post.. yesterday morning I noticed an update on the H-D page with new instructions for the map update. (Actually, I suspect that a new, 2021 map update will be announced shortly, and the complaint of the beta testers was loud and clear: "the documentation for the installation procedure sucks." THIS IS JUST A GUESS). Anyway, there is new documentation on the H-D page, go to the bottom of the home page and choose "software updates". Remember, the upgrade is installed, using the toolbox, into the fingerprint on the memory stick that contains the fingerprint, then the update is essentially transferred from that fingerprint to the bike).
Almost like the Motor Company saw your post.. yesterday morning I noticed an update on the H-D page with new instructions for the map update. (Actually, I suspect that a new, 2021 map update will be announced shortly, and the complaint of the beta testers was loud and clear: "the documentation for the installation procedure sucks." THIS IS JUST A GUESS). Anyway, there is new documentation on the H-D page, go to the bottom of the home page and choose "software updates". Remember, the upgrade is installed, using the toolbox, into the fingerprint on the memory stick that contains the fingerprint, then the update is essentially transferred from that fingerprint to the bike).
Just so we're all on the same page, those who are purchasing the updated MY2020 maps; you are aware that the data used to produce "2020" maps is actually data that is already two years old? Hence the 2018 dating...
This has long been a contentious point for those on edge about whether or not to purchase the updated maps. You will ALWAYS be two years behind regardless of when you update... i.e. "MY2021" maps are being produced with geographic and road infrastructure data from 2019. In the Navi-extras world, this is how they roll. Harley chooses this to pass for 'acceptable'. Shocker.
I have not updated the maps in my 2015 Chevy, but there are advantages to having an onboard navigation system on the bike. As technology continues to improve (on the phone and on the bike), those advantages will likely diminish. My bike is a 2017 without carplay -- if I had carplay, I might forgo the update.
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Map purchased doesn't match version installed
