Did he really just threaten the Mo Co with the "P" word? I'll bet they called an emergency staff meeting to address his problem.
Guess what HD told me?
Seasoned HDF Member
Joined: May 2012
Posts: 32,934
Likes: 36,032
From: Carlsbad, CA
Suck it up...sheet happens! Every component on the motorcycle, and on everything man has ever built, has a failure rate. Something like the induction module, probably has a pretty low failure rate. Even if it is something like 5%...that is pretty dang good. But, if 300,000 bikes are sold, that's 15,000 failures...so you'll hear some bitvhing. No company in their right mind will do a recall, for a non safety item that fails at that rate. Heck, Chrysler had a transmission failure rate of nearly 70% within 100,000 miles for years...and did nothing about it.
By the way OP, if the induction module failing causes you to have a safety issue...you need to take some riding lessons...or walk.
By the way OP, if the induction module failing causes you to have a safety issue...you need to take some riding lessons...or walk.
Seasoned HDF Member
Joined: Apr 2015
Posts: 7,709
Likes: 7,850
From: New York
The customer is always right ??? That ( partially ) is what has led to the disparity between the consumer and retailer. Some one has to pay for all the customer always being right expenses. When does the customer take responsibility for their actions. Isn't it incumbent on the customer to expect to pay their fair share? The scooter is almost 6 years old!
My gripe [if you want to call it that] is the expectation that we, as consumers, should be paying homage to Harley and thanking them for honoring us by allowing us to own their vehicles.
I don't expect ANY vehicle to be flawless forever. But, taken to an extreme, if the scenario is who kisses who's ***, I still believe it should be the retailers showing some respect to the consumers. However, if I'm not shown the respect I expect, I will NOT cry about it - I'll merely spend my money elsewhere. Ain't capitalism great!
Seasoned HDF Member
Joined: Jan 2006
Posts: 11,476
Likes: 3,003
From: Charleston, SC
Short version...
Concept: Mutual respect.
If you don't cry and threaten to leave, I promise I will not respond to you by asking you to leave.
Seems fair.
Concept: Mutual respect.
If you don't cry and threaten to leave, I promise I will not respond to you by asking you to leave.
Seems fair.
Last edited by lp; Dec 2, 2015 at 02:02 PM.
Road Warrior
Joined: Oct 2008
Posts: 1,832
Likes: 37
From: Rockland County, NY
Clearly...
I see you have made a point (some point), but I still don't know how that point has anything to do with someone being mad about
paying for a faulty part out of warranty (4 years out of warranty) and then jumping on the interwebs for some attempted pity party and threat making.
Since I'm clearly clueless on what you're trying to say, could you tell us all how Harley is supposed to show "respect" in your opinion?
Since "respect" is a term you're using I actually offer you another concept: Mutual respect. If you don't cry like a baby and threaten me I promise I will not tell you to go buy another product. Seems fair.
I see you have made a point (some point), but I still don't know how that point has anything to do with someone being mad about
paying for a faulty part out of warranty (4 years out of warranty) and then jumping on the interwebs for some attempted pity party and threat making.
Since I'm clearly clueless on what you're trying to say, could you tell us all how Harley is supposed to show "respect" in your opinion?
Since "respect" is a term you're using I actually offer you another concept: Mutual respect. If you don't cry like a baby and threaten me I promise I will not tell you to go buy another product. Seems fair.
Road Warrior
Joined: Oct 2008
Posts: 1,832
Likes: 37
From: Rockland County, NY
For what it's worth' I've had the MOCO replace items that have failed well past their warranty expiration. My approach was respectful of the fact that the warranty had expired and of the fact that any consideration on their part would be appreciated. I clearly described the issue and left the decision up to them. They obviously don't owe you a new part 4 years after the factory warranty expires. Try asking nicely. You might be pleasantly surprised.
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Outstanding HDF Member
Joined: Jan 2011
Posts: 2,590
Likes: 31
From: Western Illinois, land of bad roads, and corrupt politicians
There's your problem. The bike got pi$$ed off that it sat in the garage a lot.
