engine trashed
Ultimate HDF Member
Joined: Apr 2006
Posts: 6,913
Likes: 87
From:
Hate to hear your problems.....
Friend, from my experience with the MOCO and my local dealer, if it happened to me, the first thing I would do is drop it off at their front door without a word and then turn it totally over to my lawyer stipulating that his fees be included in the repair costs.
But that's just me, that's where I've been, and that's how I learned to deal with my dealer and the MOCO on warranty matters.
I'm hoping you ain't gotta do all that.
Friend, from my experience with the MOCO and my local dealer, if it happened to me, the first thing I would do is drop it off at their front door without a word and then turn it totally over to my lawyer stipulating that his fees be included in the repair costs.
But that's just me, that's where I've been, and that's how I learned to deal with my dealer and the MOCO on warranty matters.
I'm hoping you ain't gotta do all that.
You have got to be kidding.If I was your dealer, I would tell you that your lawyer's fees are on your tab. I would always give my dealer and HD the opportunity to make it right. Of course, I have always had good experiences with Harley, the company and the several dealerships with whom I have done business.
Ultimate HDF Member
Joined: Apr 2006
Posts: 6,913
Likes: 87
From:
and the tip is just going in deeper..............I go in there this morning for a chat and get some leather gear outta the trunk cause I feel better having it at home, I say to the service dude so have you had a chance to look at it yet, no he says but I did start it briefly and it had 32 lb. oil pressure but it did smoke , so I say and what did it sound like, he says seemed okay, then this other a**hole says thats what happens when you run mobil 1 oil, its too thin..............I can't believe what these 2 a**holes said and to top it all off another dude there says yeah I've heard of that happening before with after market oil, this is in the space of 10 minutes of me being there...........
Don't let a couple of dipshitz service writers get to you. They are not the one's that will be making the decisions. They really do sound like idiot a**holes.
Road Master
Joined: May 2009
Posts: 928
Likes: 21
From: Las Vegas
Without flaming the issue I would like to know how this comes out, there is a great debate in the Pontiac circles on synthetic oils and failures people are having. The issue supposedly being the unique loads that that the torquey pontiacs produced. I would assume there are some similarities between a V-twin and the pontiac, so it is interesting, although with the last true Ponitac engine being produced in 79 you would think HD would have much better/ newer technology. With that said, the service writers sound like a couple of a$$'s..............
Cruiser
Joined: Oct 2007
Posts: 195
Likes: 0
From: MN
I wonder what mailorder course they took for their degrees.
JU
Ultimate HDF Member
Joined: Aug 2008
Posts: 5,413
Likes: 17
From: eastern oklahoma
surely harley can afford better lawyers than most of us. and people who threaten to sue, are usually full of hot air that is of an adolescent nature at best. adopting an adversarial attitude to your dealer and service department, is a sure way to get less than satisfying results. you do what you gotta do. but i hope you get your problem worked out. if they're trying to work with you, as they should, great. but threats just throw a monkey wrench into the mix. i'm very pleased with the service dept, parts people, and sales staff where i bought my harley a couple of years ago. if i weren't comfortable with them, i'd have bought somewhere else. good luck, hope you get it worked out.
Road Warrior
Joined: Jun 2008
Posts: 1,282
Likes: 2
From: Yukon, OK
Don't let them azzholes spool you up, just make sure they find out what is wrong....There is nothing in the rule book that says you have to use HD oil....and if they don't check it to your satisfaction call the HD 1-800 number and they will light a fire under there butts.