Harley Rep. idiot
Ultimate HDF Member
Joined: Aug 2008
Posts: 5,413
Likes: 17
From: eastern oklahoma
use the chain of command. obviously, bill didn't give you any help, so you talked with the store manager. the next step is the owner of the dealership. keep going till you reach someone who actually understands where their income comes from.
Tourer
Joined: May 2011
Posts: 394
Likes: 0
From: St.Augustine, Florida
Yea, Good Luck with customer service.... Especially after a Rep has seen it !...
Elite HDF Member
Joined: Jun 2007
Posts: 3,873
Likes: 13
From: NW Arkansas
Read this a couple of times, then tell me who the dummies are!??
Elite HDF Member
Joined: Jun 2007
Posts: 3,873
Likes: 13
From: NW Arkansas
: D2R - Well, there is an alternative.2 mos.ago traded my '10 Limited in on Mr.Ugly here.
Last edited by mike5511; Oct 30, 2011 at 02:04 AM.
Outstanding HDF Member
Joined: Jul 2010
Posts: 2,727
Likes: 6
If you give in and take the new 2012 then the Rep will know he can do this to everyone and the only thing that will happen to the moco is they will make even more money from selling another bike. So don't do it. Tell them you are going to sue. I hate saying that, especially after that McDonald's law suit. But you cannot let them get away with it only to encourage them to do the same to everyone else. You, the dealer, the mechanic all agree there is a problem but the moco will not repair it, probably because it will open a can of worms and cost them a lot of money. Ford refused to fix their fiery gas tanks and had to be sued just so they could save two dollars per vehicle. Make them choke on it. Even if a law suit does not go full term, they may read the writing on the wall and make the changes.
Last edited by jjnoble; Oct 30, 2011 at 04:27 AM.
Advanced
Joined: Jul 2009
Posts: 64
Likes: 0
We create our own problems with modifications sometime but with the right tech support and trial and error you can get these things resolved. Harley tech are good but not the best when it comes to aftermarket parts and upgrades. Their knowledge is mostly general maintenance and HD parts. As far as the representatives go they are there to sound good and appeal to the customer and at the same time protect the profits of HD and keep them from taking on any additional liability.
Outstanding HDF Member
Joined: Jul 2010
Posts: 2,727
Likes: 6
This is quite often true, and if you broke it then you should fix it. However, many times a company will be aware of a problem (their problem) and even have a fix for it but they do not want to spend the ten cents it takes fix it. Most companies when they find out there is a problem will contact the manufacture of the part and make them fix it, maybe Harley has already done that, but that does not mean they are willing to fix what has already been put out on the street. I think his dealer must be fairly honest, I'm surprised he was not told this is normal, now get out of my shop.
Road Captain
Joined: Oct 2006
Posts: 658
Likes: 23
From: South Florida
The corporate philosophy seems to be that if it's a safety issue, and if we're forced to, we will fix it at our expense. If it's a design flaw, we will eventually correct the issue in a few years and call it an upgrade. I don't know how many Harley owners are affected by some of the issues posted here, but if it's your new bike that you just payed 20k+ for, it really doesn't matter. But if you take the very concentrated posts of people on this forum who have problems with their new Harleys, and project it as the norm for their total worldwide sales, you'd wonder how Harley even stays in business. I own a completely stock 2010 FLHTCU that doesn't bang on start up, doesn't have unusual top end noise, doesn't have transmission whine, doesn't fry my right leg, and the performance and handling are a joy. If it was an engineering issue you would think everyone would be affected. It would be interesting to know the failure rate of new Harleys coming off the assembly line. If I had the same problems that sweetglide103 has had with his new bike, along with the treatment he's received from the Harley Rep, I'd sell it and never walk into another Harley dealership.
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Road Captain
Joined: Oct 2006
Posts: 658
Likes: 23
From: South Florida
Not all litigation is frivolous. It's sometimes the only way for the average person to get the attention of a corporation's refusal to accept liability for known defective products. If you saw the photos of the 3rd degree burns that the 79 year old woman suffered from the 190 degree coffee, you might look at her lawsuit in a different light. 8 days in the hospital. She was only asking McDonalds for $20,000 for current and future medical bills. They said no. Jury said $2.7 million. Eventually reduced to $640,000. Not everything is black and white.
Seasoned HDF Member
Joined: Jan 2011
Posts: 28,842
Likes: 16,582
From: Wisconsin, USA
If you give in and take the new 2012 then the Rep will know he can do this to everyone and the only thing that will happen to the moco is they will make even more money from selling another bike. So don't do it. Tell them you are going to sue. I hate saying that, especially after that McDonald's law suit. But you cannot let them get away with it only to encourage them to do the same to everyone else. You, the dealer, the mechanic all agree there is a problem but the moco will not repair it, probably because it will open a can of worms and cost them a lot of money. Ford refused to fix their fiery gas tanks and had to be sued just so they could save two dollars per vehicle. Make them choke on it. Even if a law suit does not go full term, they may read the writing on the wall and make the changes.
GM has had many issues like this over the years. They call them pattern failures. I got screwed on most of them, but on the 3.4L manifold gasket leak, I joined a class action suit and got $400 back, of a $700 repair. Google class action suit, and call some law firms.
This was one:
http://www.lieffcabraser.com/cases.php?CaseID=105