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2014 Infotainment issues Part 2.

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Old Mar 25, 2014 | 01:45 PM
  #211  
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Originally Posted by Hammz
Are you 100% sure the tech working on your bike is right? Those guys haven't exactly had very good support from the Mothership & they may not have ALL the info needed to make it work as it should?
Well, I can't be 100% sure because I wasn't standing over his shoulder (though I REALLY wanted to be <LOL>), but I just got off the phone with both the Service Manager and the tech and both assured me they were both told separately by Milwaukee that choosing an external gps with Digital Tech disables the internal gps - no option.

They're waiting for another callback from the (seemingly only 1) 6.5 specialist and they've agreed to give him my phone number so he has the option of talking with a customer first-hand. Whether he'll do that or not, well, we'll see....
 
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Old Mar 25, 2014 | 02:56 PM
  #212  
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Originally Posted by ks6c
Well, I can't be 100% sure because I wasn't standing over his shoulder (though I REALLY wanted to be <LOL>), but I just got off the phone with both the Service Manager and the tech and both assured me they were both told separately by Milwaukee that choosing an external gps with Digital Tech disables the internal gps - no option.

They're waiting for another callback from the (seemingly only 1) 6.5 specialist and they've agreed to give him my phone number so he has the option of talking with a customer first-hand. Whether he'll do that or not, well, we'll see....
I'm wondering if that ("use external GPS") is a separate option from just enabling the audio input for the AJJ, Dan....
 
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Old Mar 25, 2014 | 04:41 PM
  #213  
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Originally Posted by eqcons
I'm wondering if that ("use external GPS") is a separate option from just enabling the audio input for the AJJ, Dan....
I dunno, Jim - when I picked it up after they installed the AJJ, CB showed up as both a COM choice and a MEDIA choice, just like my cellphone, though selecting CB from the Media drop down brought up an AUX screen but no audio. After a half day's ride, the CB module was MIA in COM, telling me "No CB module installed, Contact your Dealer" every time I accidentally brushed the Squelch button while trying to use the right joystick with gloves on (what the HELL were they thinking?), but CB still shows up in MEDIA. I expect the transfer of the wires from molex to molex went poorly.

Rode through a frog-strangler (heavy rain) on the way to Florida, then after a stop, damn thing wouldn't recognize the 2 fobs I was carrying and demanded the PIN. Cycled the IGN switch a half dozen times and that went away...

Everybody's learning, even us users.
 
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Old Mar 26, 2014 | 03:01 AM
  #214  
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Originally Posted by ks6c
I dunno, Jim - when I picked it up after they installed the AJJ, CB showed up as both a COM choice and a MEDIA choice, just like my cellphone, though selecting CB from the Media drop down brought up an AUX screen but no audio. After a half day's ride, the CB module was MIA in COM, telling me "No CB module installed, Contact your Dealer" every time I accidentally brushed the Squelch button while trying to use the right joystick with gloves on (what the HELL were they thinking?), but CB still shows up in MEDIA. I expect the transfer of the wires from molex to molex went poorly.

Rode through a frog-strangler (heavy rain) on the way to Florida, then after a stop, damn thing wouldn't recognize the 2 fobs I was carrying and demanded the PIN. Cycled the IGN switch a half dozen times and that went away...

Everybody's learning, even us users.
Not a lot of fun there, Dan!
 
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Old Mar 26, 2014 | 06:55 PM
  #215  
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I appreciate all the information on this forum regarding the Harley Infotainment system, especially about adding the aux port to the system. I just wanted to share my experience in adding the aux port for my Garmin Zumo 665 in case it might help someone else.

I purchased and installed the audio jack jumper (Part number 692006100) on my FLHTKSE (CVO) with the 6.5 infotainment system. I removed the 3 wires from the Molex connector that came with the audio jack jumper and put them into the corresponding vacant pin positions of my existing stock Molex plug located between the infotainment system and the CB. I connected the male aux plug from my Zumo into the female jack that I had just installed. I then permanently attached the battery and ground leads from my Zumo to the wiring going to the accessory plug using T-tap quick wire connectors so no factory wiring was cut.

I then took my bike to the Harley dealer and had them hook the Digital Tech to the bike and access the infotainment system. The tech was able to take the printed notes that I obtained on this forum and make the changes required to get the aux plug activated.

So the good news is I now have my Garmin Zumo 665 working thru the infotainment system.

Now for the bad news… I no longer have my infotainment GPS. All I have now is a compass instead of the stock GPS screen. So my stock GPS was disabled as others have mentioned. Also, when listening to FM or XM music my Garmin GPS will not interrupt when Jill tells me when to turn. In order to hear the turn by turn instructions I must select the Aux port under Media. When I do that I am 100% hooked thru the infotainment system to the Zumo. I can play my MP3 music and hear turn by turn directions so all is well, but no FM or XM music. So it is an all or none situation as far as what audio selection I will be listening to. My CB seems to be acting differently (like others have mentioned) in some of the menu selections but for now it is working.

I wanted to make sure there was not anything else my Harley tech could have or should have done, so I called Matt, the Assistant Service Manager at Rocky Mountain HD and had a good visit with him. Matt advised me that it seems there is a difference in how things will work in the 4.3 and 6.5 systems. There also seems to be a difference in how things work with a Harley Road Tech and a Garmin Zumo. Matt said that the interrupt feature seems to be working with the Harley Road Tech GPS and not working on the Garmin GPS. We talked about how the Garmin Zumo would interrupt FM and XM systems on prior Harley systems but maybe not on the infotainment system due to the software being different. Bottom line is that Matt figured everything was probably working as it would on my bike until possible later upgrades to the infotainment software (if I understood him correctly). Matt said he was working with Harley Tech Support and that we were (in my words, not his) “Sailing on Uncharted Waters” for now.

I want to publicly thank Matt at Rocky Mountain HD for taking the time to talk with me and bring me up to date as to what I could expect and I wanted to share my experience in case it may benefit others.

Ron
2014 Ultra Limited CVO
Houston
 
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Old Mar 26, 2014 | 07:19 PM
  #216  
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Originally Posted by ronrieger
...We talked about how the Garmin Zumo would interrupt FM and XM systems on prior Harley systems but maybe not on the infotainment system due to the software being different....
This is only the case if the rider also has the NIM installed and is using a Road Tech zumo. The Garmin-badged zumos will not interrupt any other audio source on the pre-14's, either.

Originally Posted by ronrieger
I want to publicly thank Matt at Rocky Mountain HD for taking the time to talk with me and bring me up to date as to what I could expect and I wanted to share my experience in case it may benefit others.
Matt is great!
 
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Old Mar 26, 2014 | 07:25 PM
  #217  
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Originally Posted by ronrieger
I appreciate all the information on this forum regarding the Harley Infotainment system, especially about adding the aux port to the system. I just wanted to share my experience in adding the aux port for my Garmin Zumo 665 in case it might help someone else.

I purchased and installed the audio jack jumper (Part number 692006100) on my FLHTKSE (CVO) with the 6.5 infotainment system. I removed the 3 wires from the Molex connector that came with the audio jack jumper and put them into the corresponding vacant pin positions of my existing stock Molex plug located between the infotainment system and the CB. I connected the male aux plug from my Zumo into the female jack that I had just installed. I then permanently attached the battery and ground leads from my Zumo to the wiring going to the accessory plug using T-tap quick wire connectors so no factory wiring was cut.

I then took my bike to the Harley dealer and had them hook the Digital Tech to the bike and access the infotainment system. The tech was able to take the printed notes that I obtained on this forum and make the changes required to get the aux plug activated.

So the good news is I now have my Garmin Zumo 665 working thru the infotainment system.

Now for the bad news… I no longer have my infotainment GPS. All I have now is a compass instead of the stock GPS screen. So my stock GPS was disabled as others have mentioned. Also, when listening to FM or XM music my Garmin GPS will not interrupt when Jill tells me when to turn. In order to hear the turn by turn instructions I must select the Aux port under Media. When I do that I am 100% hooked thru the infotainment system to the Zumo. I can play my MP3 music and hear turn by turn directions so all is well, but no FM or XM music. So it is an all or none situation as far as what audio selection I will be listening to. My CB seems to be acting differently (like others have mentioned) in some of the menu selections but for now it is working.

I wanted to make sure there was not anything else my Harley tech could have or should have done, so I called Matt, the Assistant Service Manager at Rocky Mountain HD and had a good visit with him. Matt advised me that it seems there is a difference in how things will work in the 4.3 and 6.5 systems. There also seems to be a difference in how things work with a Harley Road Tech and a Garmin Zumo. Matt said that the interrupt feature seems to be working with the Harley Road Tech GPS and not working on the Garmin GPS. We talked about how the Garmin Zumo would interrupt FM and XM systems on prior Harley systems but maybe not on the infotainment system due to the software being different. Bottom line is that Matt figured everything was probably working as it would on my bike until possible later upgrades to the infotainment software (if I understood him correctly). Matt said he was working with Harley Tech Support and that we were (in my words, not his) “Sailing on Uncharted Waters” for now.

I want to publicly thank Matt at Rocky Mountain HD for taking the time to talk with me and bring me up to date as to what I could expect and I wanted to share my experience in case it may benefit others.

Ron
2014 Ultra Limited CVO
Houston
Thanks very much Ron for this very important update, as much as I wanted to add an AJJ to possibly add my Road Tech to my system I didn't want to do it at the expense of losing the 6.5 Navigation system. I'll put those plans on hold for awhile, thanks again!
 
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Old Mar 26, 2014 | 08:09 PM
  #218  
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Originally Posted by ks6c
This is only the case if the rider also has the NIM installed and is using a Road Tech zumo. The Garmin-badged zumos will not interrupt any other audio source on the pre-14's, either.

My previous two bikes were a 2007 Ultra and a 2011 Ultra Limited. I used a Garmin Zumo 665 mounted on my handle bar and plugged into the front aux jack on the audio system on both bikes, and when I listened to FM or XM music, the music was interrupted with the turn instructions from the Zumo. I did not use a Road Tech, a Road Tech mount, or the Road Tech wiring. I had no modifications done to the audio system.

Ron
2014 Ultra Limited CVO
Houston
 
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Old Mar 26, 2014 | 08:16 PM
  #219  
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Originally Posted by canes75
The 6.5 Navigation can be turned on or off using Digital Tech. It if is turned off the compass will appear
Do you know this for a fact? I specifically told the tech that worked on my bike with the 6.5 system to leave the 6.5 navigation working. He told me there was no option to leave it working. If there is, would you please tell us on the forum what that option is or who we can talk with that can tell us how to do it.

Ron
2014 Ultra Limited CVO
Houston
 
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Old Mar 26, 2014 | 08:36 PM
  #220  
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Originally Posted by IUOE ROB
Thanks very much Ron for this very important update, as much as I wanted to add an AJJ to possibly add my Road Tech to my system I didn't want to do it at the expense of losing the 6.5 Navigation system. I'll put those plans on hold for awhile, thanks again!
I may change my mind after riding my bike for a while but I honestly can say I tried very hard to make the 6.5 navigation work to my satisfaction. I found it very difficult to trust what it was going to do and it was not anywhere close to what I wanted to use on long trips. So for now I will trade the 6.5 navigation for being able to use my old reliable Garmin Zumo. Also with 4 free map updates a year for life for the Garmin vs. no telling how much to upgrade the outdated maps (whenever they get around to updates) on the 6.5 navigation GPS. Garmin has a great GPS and great tech support and it is biker friendly. I can't even find out who to talk to about issues with the infotainment GPS. Hopefully Harley Tech Support is monitoring all the issues we are having with the Infotainment System and will do something in the near future to help us out... but I'm not counting on it for a long while.

Ron
2014 Ultra Limited CVO
Houston
 
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